In an emergency situation, our attention immediately focuses on response time and accountability because it is not enough to simply respond nor is it enough to simply arrive. Security services must respond as quickly as possible and perform in accordance to expectations.
As a security business owner or executive, you likely asked many questions prior to launching your Mobile Shared Service for your clients and who would benefit from an optimized business unit.
It is important to identify what are Mobile Shared Services because as we know, industry lingo and jargon can vary from one country to another, one region to another, even one city to another! Mobile Shared Services are any security service where an agent performs their duties for multiple clients or on multiple sites during their shift. Examples are Alarm Response, Preventative Patrol, Lock and Unlocks, Inspection, etc. Usually executed with a patrol car, the work can also be done on a bike, motorcycle, or on foot.
How can you reduce response time and improve service quality?
Traditionally, improvement to response and patrol services has been very operational and less focused on logistics. As number of patrols and clients increased, so did response units, staff, and mileage with little re-evaluation of routes and duties. Best efforts were made with little or no focus on automation or optimization. Often scheduling decisions were best guesses.
By adopting an automated mobile and dispatch solution security service companies immediately improve efficiency by way of centralized mobile operations, automated route planning and optimized route creation.
The right technology can support run sheet creation and can rapidly adjust to the unexpected addition of an emergency or a stand down situation. This means that you will be there for the client that has the emergency and still be there for the other clients that continue to operate business as usual, thus fulfilling your client promise for all.
How would you like to remove the concerns related to security response units not knowing what to do at a client site? When properly equipped accountability and service confidence take a dramatic uptick seeing as all responders have the client dictated workflows at their fingertips.
Gathering the data from the all performed mobile reports means that you add value for your client because you can provide real-time information and trends on incidents.
Centralized operations allow you to understand your business’ direct costs resulting in a better-managed business unit, which in turn means more profitable business.
In most emergency or response situations every second counts and urgency reigns. Getting there as safely and quickly as possible is the first step to success. You can have the best-trained staff but if it takes them hours to get somewhere then their skills will not be used. The inverse is also true; you can have the fastest response time but with inadequately trained staff you will not be satisfied. The benefit of an integrated system is far greater than the sum of the parts of a series of ad-hoc technologies – minimizing response time of properly equipped teams. The system’s flexibility combined with the system’s end to end nature allows business owners to have a single system that can react on the fly and provide structure all at once. This allows for mission-critical decisions to be made, whether that is dispatching calls and service requests or planning security routes.
In today’s business environment, corporate security departments are being forced to measure, perform, justify and prove their worth. With TrackTik’s Mobile Suite you can monitor SLAs and KPIs in real-time. Automating your report card definitely supports your client’s internal reporting requirements. Security companies become trusted advisors for their clients helping them optimize security spend.
Inaccurate billing and wasted administration time is often the source of conflict between clients and service providers causing aggravation for both parties. With the ability to send invoices and reports directly to the client upon completion (customizable) you can remove the pain related to errors and reduce your overhead that is wasted on counting, scanning and copying reports.
Security margins are tight – if I have not heard that once then I have heard that a million times! The return on investment is generated from better managed direct costs and a reduction in overhead or indirect costs while the business growth comes from the value created by solidifying long-term relationships with your clients as they come to rely on the data that you provide.
Ultimately business executives and security professionals are jointly seeking:
- Efficiency: Online dispatch of calls and details. Single click assignment of tasks.
- Accountability: Client-driven protocol workflows. Able to update clients with accurate ETAs. Detailed rich reports.
- Accuracy: Reports are legible, data is accessible and tied directly to invoicing.
- Improved response time: Mapping tools with real-time ETAs. Remove the guesswork from SLA and KPIs. Units visible in real-time geolocated on a map.
- Better security: Route optimization. Detailed instructions for officer arriving onsite. Integration with TrackTik analytics allowing for data-driven security decisions.
- Flexibility: Able to easily reassign tasks if a response unit is forced to stand down at a site.
- ROI: Better business unit performance leading to long-term business relationships. Get a grasp of your direct costs and indirect costs.
Want to find out more? Then please join TrackTik for our webinar on Mobile to learn how you can improve your mobile and response team’s performance. Contact us to reserve your spot: 1-888-454-5606