Juggling tasks in the security business is now a whole lot easier.
Where will our growth come from?
If you manage a security business, you will ask yourself this question from time to time. In a white paper by Robert H. Perry & Associates, a firm with over 30 years of experience brokering the sale of security businesses, the authors observed a trend in which a “large professionally run security company today will use terms such as “Security Solutions”, “Security Technology”, “Integrated Guarding” and other terms to indicate the move to offering more services under the same company umbrella.”1
Furthermore, “both Freedonia and IBISWorld have predicted a large part of the increase in the U.S. Contract Security market over the next five years will come from companies converting from ‘in-house’ to contract security…”
If this transition from in-house to contract security is a growth opportunity you want to take advantage of, you will need to be financially solid, appropriately structured, and ready to automate repeatable actions.
Juggle less, do more
Today more than ever, efficiently managing your security business means having to keep an eye on many moving parts. While your clients ask you to be reliable, transparent, and accurate, you are trying to ensure consistency in your operations and service groups.
On any given day, you and your team will have to schedule, communicate, supervise, bill for service, budget, plan, manage profit/loss statements and address risk. For your clients, you will develop security surveys, contribute to the threat/risk assessment process, set KPIs, execute contracts, support emergency management, develop business continuity plans, and manage expectations—that is a lot to manage!
To help juggle all these requirements, you need to look at your business and determine what you can automate. There are, of course, obvious productivity benefits to automating security operations functions (learn more about them in this article).
Moreover, taking advantage of technology in your back office management will impress both your clients and front line staff with your commitment to delivering a constant and consistent level of service. This impression will undoubtedly increase their level of trust and peace of mind, thus reinforcing client and employee loyalty.
So what should you automate?
- Processes that are often repeated, and time consuming, such as guard scheduling.
- Processes that are costly often involving manual labor or outdated methods, such as security guard time and attendance.
- Critical functions where errors can have substantial impact on staff and service delivery, such as time keeping, contracting and invoicing.
- Detail-heavy items that make a difference to efficiency and service delivery, such as managing overtime.
- Actions that can support staff retention by supporting low turn over.
- Processes that streamline administration, speeding up the time lag between service delivery and invoicing.
- Ways you can measure security business performance to drive better decision making and driving business intelligence.
To learn more about how TrackTik’s Security Workforce Management Platform can help you maximize your resources, deliver better service, and secure your reputation, please reach out to [email protected].