Learn how Premier Protective Security improved their work processes and saved significant administrative hours by switching to TrackTik. This case study shows how they better managed tracking, reporting, and payroll, leading to happier clients and more effective operations since moving to TrackTik’s easy-to-use, all-in-one system.
Seeking an All-in-One Approach
Premier Protective Security (PPS) is a growing security company with 300 employees, serving clients in 48 states. They specialize in security for truck stops and convenience stores and are expanding to include retail and residential properties.
PPS continues to enhance its security solutions through technological advancements, and it’s why the firm looked at making a switch in their security management system to TrackTik to better serve their clients.
PPS sought a more integrated, comprehensive solution to address various operational inefficiencies, notably in tracking, reporting, and payroll processing.
According to Steven Smith, the Implementation Project Manager and Trainer at PPS, “We wanted the all-in-one solution and TrackTik offered a more complete feature set for achieving our business goals.”
Ushering in Change
Changing software systems comes with its own set of challenges but for the team at PPS it was necessary. The strategic transition to TrackTik was led by Smith and involved a swift rollout facilitated by the collaborative efforts of the TrackTik team.
“The implementation was not only efficient but also smooth, thanks largely to the exceptionally cooperative experience with TrackTik’s team,” explains Smith. “TrackTik support took the time to answer my questions, and I was able to roll this out across my teams quicker than I expected.”
Now the team was set up for success and quickly began to notice the superiority of the TrackTik platform.
Benefitting from an Advanced Security Workforce Management Platform
Once the team was up and running on TrackTik, PPS was impressed with the platform’s comprehensive functionalities, including:
- Geofencing and Guard Tracking: Multiple tracking options and geofencing capabilities ensure precise monitoring of guard movements and locations to know for certain a guard is on site and performing as expected.
- Enhanced Reporting and Incident Management: Simplified incident reporting with easy-to-build custom templates and NFC tag scans, complete with image evidence and GPS matching, allow guards to complete comprehensive reports in seconds.
- Universal Phone Compatibility: The TrackTik app allows for wider accessibility across any smartphone model leading to more security guards using it without worrying about compatibility issues.
- Advanced Scheduling: A single, centralized scheduling system eliminates the need to switch between screens, greatly simplifying administrative tasks and workforce management.
- Integrated Employee Record-Keeping: Through TrackTik’s exclusive partnership with Defencify, PPS can now track when their security guards complete certifications and training courses for easier payroll and more accurate scheduling deployments.
Smith highlighted the operational improvements, “TrackTik not only simplified our scheduling and payroll tasks but significantly reduced the time needed to verify guard attendance and report to our clients. It’s been night and day since switching to TrackTik.”
Notable Measures of Success
Since integrating TrackTik, PPS has noted remarkable gains in efficiency and productivity. In terms of time savings, the payroll process has been drastically shortened. “What used to take hours in compiling clock-in and clock-out data can now be confidently handled within minutes,” Smith notes.
On top of improved administrative process, PPS clients also notice the difference that TrackTik has brought. There is a marked improvement in reliability for PPS clients seen through instant reporting that ensures guards are on-site and performing duties as scheduled.
Clients of PPS have benefited from the greater transparency and accountability offered by TrackTik’s features. The system’s ability to provide instant audits and real-time guard activity fosters a stronger trust relationship between PPS and its clients.
Smith expresses his high satisfaction with TrackTik, stating, “On a scale of 1-10, I’d rate TrackTik a 20. It’s very intuitive and has radically changed our business for the better.”
With TrackTik, Premier Protective Security has not only enhanced its operational capabilities but has also set new benchmarks in client satisfaction and service reliability in the security industry.
