Founded in 1983, Command Security Corporation (CSC) is a premier provider of security services. Since their inception, CSC has expanded operations across the United States. A 1995 acquisition of assets paved the way for CSC to expand into a variety of markets including transportation and aviation security. Today, CSC has sites in nearly every vertical in the security industry with more than 6,500 officers.

As CSC expanded, they were faced with the challenges of managing an ever-growing workforce.  Not only was the size of the workforce increasing, but client expectations varied across verticals forcing action. To stay ahead of these changes, CSC looked to technology to manage and expand their operation. Early technologies provided some support, but the scope of their functionality was too narrow to produce notable improvements across the organization. Accordingly, CSC employed the use of multiple standalone technologies to satisfy their operational needs.

Download the Case Study