Secure Your Data: Why TrackTik’s Triple Threat of Certifications Keeps You Covered

Discover how TrackTik's three essential certifications provide robust data security measures and regulatory adherence, crucial for safeguarding sensitive information in today's evolving digital landscape.

logos for SOC 2 Type 2 Security, ISO 27001/27017, NIST SP 800-171, and GDPR certifications

TrackTik prioritizes client data protection and trust. The company has earned three key data security attestations and certifications demonstrating strict adherence to top industry security standards: SOC 2 Type 2 Security, ISO 27001 Security, 27017 Cloud Security, and adherence to NIST SP 800-171 guidelines.

These accomplishments underscore TrackTik’s assurance that your data is safeguarded and meets the needs of organizations that deal with confidential information, aiming to partner with big enterprises or government bodies.

Overview of SOC 2 Type 2 Certification

SOC 2 Type 2 Security attestation is a rigorous audit standard focusing on how a company handles customer data regarding security, availability, confidentiality, and privacy. This attestation shows TrackTik has strong measures in place to guard against data breaches, unauthorized access, and system downtime.

SOC 2 Type 2 certification is an in-depth evaluation of information security procedures and controls over a six to 12-month period, ensuring these measures are both well-designed and effective. Particularly relevant for businesses in North America, it reassures partners and customers of TrackTik’s commitment to high data security standards, often a requirement for working with major enterprises in the region.

SOC 2 Type 2 Security Attestation Process Highlights:

  • External auditors examine TrackTik’s compliance with SOC 2 criteria, focusing on security.
  • Audits include interviews with staff, documentation review, system inspections, and control testing.
  • The process starts with planning, followed by extensive fieldwork, and culminates in a detailed report. If necessary, TrackTik remediates any issues before certification.
  • Successful attestation indicates TrackTik’s dedication to top-tier security practices, confirmed by an independent audit.

Overview of ISO 27001 and 27017 Certifications

ISO 27001 is a respected standard guiding organization through the creation of an Information Security Management System (ISMS), ensuring the protection of your data. It covers a broad range of security aspects, including risk management, employee responsibilities, physical security, and compliance. ISO 27017 complements ISO 27001 by adding security controls specific to cloud computing, offering assurances that cloud-hosted data is well-protected.

Key Points of ISO 27001:

  • Risk Assessment: Identifying and mitigating information security risks.
  • Policy and Procedure Development: Crafting guidelines to meet security needs.
  • Organizational Security: Assigning security roles and responsibilities.
  • Asset Management: Protecting company assets.
  • Employee Security Training: Educating staff on their security duties.
  • Physical Security: Guarding against unauthorized access.
  • Network Security: Safeguarding information transfer.
  • Access Management: Limiting access to restricted areas and data.
  • System Security: Integrating security into technology.
  • Incident Management: Addressing and learning from security issues.
  • Business Continuity: Preparing for potential disruptions.
  • Legal Compliance: Meeting security standards.

ISO 27017 focuses on additional practices for cloud security, enhancing trust in cloud services.

Certification Process for ISO 27001 and 27017:

The process involves an external audit assessing the ISMS’s adherence to ISO 27001 and cloud security controls in ISO 27017, including documentation review, staff interviews, and physical verification of security practices. Successful assessment leads to certification, valid for three years with regular checks for continued compliance.

Achieving ISO 27001 and 27017 certification signals a high level of data protection commitment, bolstering an organization’s credibility and trustworthiness, particularly valuable in Europe and for partnerships with large clients.

Overview of the NIST SP 800-171

NIST SP 800-171 sets guidelines for securing “Controlled Unclassified Information” (CUI) within non-federal systems, including businesses like TrackTik. CUI encompasses sensitive data that must be protected due to laws or policies, such as legal and personal information. By following these guidelines, TrackTik ensures it meets high security standards for handling sensitive data, vital for U.S. customers involved with government contracts.

In essence, compliance with NIST SP 800-171 shows TrackTik’s dedication to protecting critical government-related information, fostering trust with U.S. clients and contractors who deal with CUI.

NIST SP 800-171 Compliance Process:

Unlike some certifications that require third-party audits, NIST SP 800-171 compliance is based on self-assessment. Here’s a streamlined look at the process:

  • Review. Examine the NIST SP 800-171 requirements to understand the organization’s current compliance level.
  • Identify Gaps. Find any areas where improvements are needed to meet the guidelines.
  • Plan and Implement. Develop strategies to address gaps and implement the necessary measures.
  • Internal Audits. Regularly review and assess the organization’s compliance internally.
  • Leadership Attestation. Have organizational leaders officially affirm compliance.

This self-assessment approach lets organizations like TrackTik manage their pace toward full compliance, offering flexibility and financial savings over external audits. Despite the advantages, some clients may prefer or trust the validation that comes with third-party certification. Ultimately, self-assessment provides a way for organizations to prove their commitment to securing sensitive data responsibly.

Importance of Data Security Certifications

When navigating the SaaS industry, you should be holding service providers to high data security standards. Certifications like SOC 2 Type 2, ISO 27001/27017, and NIST 800-171 adherence are benchmarks that matter for several reasons:

  1. Trust in Data Protection. When a SaaS provider has these certifications, it’s a clear indication that they prioritize securing your sensitive information. These credentials mean the company adheres to rigorous security protocols, assuring you that your data is in safe hands.
  2. Compliance with Security Demands. Your partnerships often require compliance with specific security standards, especially when dealing with large enterprises or government agencies. Choosing a company like TrackTik, which holds the necessary security certifications, ensures you meet these demands, smoothing the path to engaging with a wider array of clients and projects.
  3. Choosing a Secure SaaS Partner. In an era when data breaches frequently make headlines, ensuring the security of your data is critical. A company that achieves prominent security certifications demonstrates a commitment to higher security standards compared to those without.

In essence, these certifications not only ensure that your data is protected according to the highest industry standards but also enhances your ability to comply with contractual and regulatory requirements, all while providing peace of mind when selecting a secure SaaS partner.

Three Pillars of Data Protection

TrackTik has earned three key certifications—SOC 2 Type 2 Security, ISO 27001/27017, and NIST 800-171—showing a strong commitment to data security and protecting customer information while meeting international and U.S. regulations.

As cyber threats grow, knowing that TrackTik’s procedures are independently reviewed should give you confidence and assurance that your data is well-protected.

Choose TrackTik as a partner in keeping your physical security personnel — and data — safer. Catch TrackTik in action with a product tour or explore other security insights in our Resources Hub.

Security Guard Breaks: Legal Requirements & How to Mitigate Compliance Challenges

In the security industry, compliance with break regulations is crucial. TrackTik's break management solution helps optimize break planning and avoid legal threats.

female security guard drinking from her water bottle and holding a brown paper lunch bag

Companies are facing a surge in lawsuits for failing to correctly compensate employees for their break times. Recent years have seen a noticeable uptick in these legal challenges, with hundreds of lawsuits being filed annually, compelling businesses to reckon with complex meal and break compliance laws that differ markedly across state lines.

Not too long ago, only a handful of states had employee break laws spelled out. Now there are over 20 states with specific statutes governing meal break requirements, each with its fine print that employers must diligently understand and adhere to. Here’s a breakdown of those states’ break laws.

These lawsuits are not just legal headaches; they represent significant financial liabilities, with many settlements reaching into the millions of dollars. For example, in some reported cases, class action settlements concerning break time violations have escalated well beyond $10 million, underscoring the severe financial implications of non-compliance.

The issue is heightened in sectors employing hourly workers, such as the security services industry, where break times are often scheduled around rigorous and demanding work periods. Security guards typically work extended hours under stringent conditions and are at the frontline of this issue. Firms that employ these workers face heightened risks if their wage and hour policies aren’t up to scratch.

In the security industry, vigilance and compliance aren’t just operational necessities—they’re legal requirements. Failing to adequately manage and track security guard breaks can lead to severe compliance issues and unfortunate legal consequences. TrackTik’s robust Break Management solution not only optimizes employee break scheduling but also helps protect against legal threats related to break regulation compliance.

Mitigate Break Regulation Compliance Risks with Precision and Ease

TrackTik’s Break Management isn’t just a feature; it’s a proactive defense mechanism that bolsters your security operations against the risk of exposure to costly legal challenges.

Each state has their own laws and legislation surrounding employee breaks (like California’s distinct meal and rest break laws for example) and not keeping track of these regulations can leave you vulnerable to compliance mistakes or costly oversights. By automating your scheduling and timekeeping, and with state laws accounted for within a workforce management platform like TrackTik, you can be sure that your firm remains compliant with employee breaks and tracks them accordingly.

With the ability to configure customizable settings for your jurisdictions and break allowances, Break Management tracks all break activity in real-time, acknowledging interruptions and ensuring that guards can specify if interruptions are voluntary or work-related. You are provided with non-rounded, down to the second records of actual break durations to generate detailed reports that prove compliance.

Tackling Compliance Through Detailed Tracking and Reporting

TrackTik’s Break Management encompasses a suite of features to ensure that every aspect of employee break times is meticulously tracked and adapted to comply with evolving legislation.

Here’s how TrackTik’s Break Management fortifies your operations:

  • Alerts for interrupted breaks. Quickly flag shifts where a security guard’s break has been disrupted.
  • Distinguishes voluntary from involuntary interruptions. Allow guards to categorize the nature of their break interruption, bolstering transparency.
  • Streamlines electronic waiver collection. In the case of voluntary interruption, TrackTik collects electronic waivers directly through the app.
  • Precise recording without rounding. Every break’s duration is recorded to the second, ensuring data accuracy for payroll and compliance purposes.
  • Smooth payroll and billing integration. TrackTik syncs with payroll and billing, streamlining financial processes.

Reducing Exposure and Liability Effectively

To help shield your security enterprise from the pitfalls of non-compliance and to limit liability, TrackTik’s Break Management provides sophisticated, intelligent workflows and accountability systems. These ensure that breaks are not just recorded but managed with a focus on legal defensibility and operational transparency.

  • Strategic Break Interruption Workflow. Should a break be cut short, TrackTik prompts guards to clarify the reason, categorizes it accordingly, and enables necessary follow-up actions.
  • Voluntary Interruption Accountability. The two-step confirmation process for voluntary interruption waivers mitigates the risk of disputes.
  • Exception Flagging. Easy identification of shifts with interrupted breaks prevents them from slipping through the cracks.

TrackTik’s Break Management system goes beyond adherence to laws—it builds accountability and protection for your security guards and your operations, paving the way for a healthier and legally secure workforce.

Exploring TrackTik’s Comprehensive Back Office Suite

Break Management is built-in to our larger Back Office suite , with functionalities such as live security staff scheduling and timekeeping, error-free payroll and invoicing, and detailed compliance tracking.

TrackTik’s Back Office Suite ensures that all aspects of security guard management—from assigning the right guards to the right posts based on skillsets, through to ensuring accurate payroll calculations including break times—are handled efficiently in one unified system.

TrackTik’s Break Management not only enhances security guard welfare and compliance but also complements the Back Office suite’s ability to streamline administrative tasks, reduce operational times, and uphold service excellence across all facets of security management.

For a more detailed look at Break Management, click here for a tour.

5 Intelligence Gathering Tools To Improve Your Security Risk Assessments

Intelligence gathering sounds like a job for some secret department in the CIA. And even though agencies like the CIA use Intelligence gathering heavily, it’s just as important for security companies.

Whether you know it or not, your security company likely does intelligence gathering already. It’s one of the key pieces to an effective security risk assessment.

This article will go over

And if you want more, this security risk assessments webinar goes over all of this information in more detail.

What Is Intelligence Gathering?

Intelligence gathering (or intelligence collection) is the process of collecting information on threats to people, buildings, or even organizations and using that information to protect them. In the context of private security, intelligence gathering drives risk assessment and security strategies.

There are 6 types of intelligence according to the US government, but Open-Source Intelligence (OSINT), Human Intelligence (HUMINT), and Imagery Intelligence (IMINT) are the most important for security risk assessments.

Open-Source Intelligence (OSINT) – This is intelligence you can easily get from publicly available sources like websites, databases, news and social media. OSINT can be very helpful because it will show you the information on an area that potential threats have access to.

Human Intelligence (HUMINT) – Gathering human intelligence is one of the easiest ways to find out more about the security environment of a property you are covering. On security contracts you are bidding on, conducting a property walk and talking to the existing officers are great ways to collect human intelligence on the property.

Imagery Intelligence (IMINT) – Imagery intelligence includes things like maps and GPS images. It is extremely useful for helping to understand the surrounding environment of the property you provide security for like major roads, public transit routes, parking lots, and public spaces.

5 Intelligence Gathering Tools to Improve Security Risk Assessments

These 5 tools fall into 1 or more of the intelligence categories from above. They are all free to use and can greatly improve intelligence gathering in any size private security company. For more in-depth information on these tools and other intelligence gathering tips, make sure to sign up for this free security risk assessment training.

1. Map Compare

Map Compare is an IMINT tool that gives you access to dozens of different map types and allows you to compare them side-by-side. For example, the picture above shows New York City from 3 perspectives: bike paths/lanes, public transit routes, and a satellite image.

Before you do a risk assessment, you can use this tool to look at different map types and better understand the environment the property is in. This can give you and your security guards a better idea of what types of potential risks and threats to look for during the risk assessment process.

2. Google Earth

Google Earth is a simple IMINT tool that is very useful for planning risk assessments. You can draw on the map, start mapping potential guard tour routes, and even take measurements like in the picture above.

Because of the enhanced imagery that Google Earth offers, it can look very good on customer-facing risk assessment reports and communicate a high level of professionalism.


This website combines Open-Source and Imagery Intelligence in a clear and useful way. Set the “what, where, and when” to see the crime trends that are happening near a property you cover.

This map gives you as a security professional an understanding of what kind of crime is happening in an area. By including it in client reports, you can help them see the issues going on around their property. This can be especially useful when you need to update your security plan, service offerings, or even bill rates because the client will clearly see where the problems are.

4. Citizen

(NOTE: Citizen is currently only available in major cities. Skip down to the next section for a similar tool.)

Citizen combines all 3 types of intelligence gathering. Regular people use Citizen to report incidents happening near them like a structure fire or police activity.

The likelihood of any of the incidents happening on the property you are hired to protect is unlikely. But it’s helpful to know what’s going on in the area around it if those incidents end up affecting the property or people on it.

5. OSINT Combine

OSINT Combine is an Open-Source Intelligence website that offers a wide range of intelligence gathering tools. This tool, called the Social Geo Lens, allows you to search through geo-tagged social media posts on Facebook, Instagram, Twitter, and Snapchat.

You can see what people are saying about the area generally or if any specific incidents have occurred. This can be useful after an incident has occurred near a property you service to see what potential threats still exist.

Why Ongoing Intelligence Gathering and Risk Assessments Matter

When bidding a new security contract, intelligence gathering and risk assessments are very important. During the bidding stage, odds are you won’t know much about the new property, and it’s even more likely that you’ll still be trying to understand the client’s wants, needs, and concerns.

Gathering information about a new property will set you up to perform your security services better from day one. But many physical security companies don’t think about intelligence gathering and risk assessments after they’ve won a new contract.

In fact, ongoing intelligence gathering is just as important as the initial risk assessment. As you implement your security solutions, the security risks will shift and change. Current events, changes in the demographics of the neighborhood, and seasonal events can all influence what specific risks a property might face.

By doing regular security risk assessments and gathering intelligence consistently, you will set your security services up to be more adaptable and show your clients that you are evolving with them and their needs.

Want more information on intelligence gathering and risk assessments? Watch our key strategies for effective security risk assessments webinar with Alex Feil of EasySet!

How to Perform a Physical Security Assessment for Events

Any time there’s a large gathering of people (think: concert, parade, sporting event, corporate event, fundraiser, or a whole host of other happenings), physical security is paramount.

Why? Events have many moving pieces, any one of which could be vulnerable to a security threat at any time. Finding these threats in advance goes a long way toward keeping people safe and out of harm’s way.  

Planning also helps security guards operationalize safety standards so they can act quickly if something does happen. A proactive approach to physical security assessment in event management ensures a comprehensive emergency response to help those who need it most.

Watch our webinar on-demand

Reimagining Event Security

Taking a proactive approach means thinking through all potential scenarios. We’ve all heard the phrase, ‘proper prevention prevents poor performance.’ In essence, security guards are most effective when they are aware of event-specific security threats and vulnerabilities and can take steps to promote physical risk management.

That’s where a physical security assessment comes in. This pre-event physical threat assessment is a comprehensive physical security audit that ensures nothing is overlooked. A well-executed physical security assessment focuses on facilities, personnel, and assets to help ensure attendee safety and a positive experience. 

Preparing for the Physical Security Assessment

When it comes to deciding how to do a physical security assessment, shortcuts are the enemy. Though you can streamline efforts, each assessment requires time and attention. To maximize the impact of a physical security assessment, it’s best to take a mindful approach. Consider the following tips: 

  1. Define your goals and scope. What will the physical security assessment include, and what information are you looking to glean from it? 
  2. Assemble a team. Be sure to include event organizers, security personnel, and anyone else involved in emergency preparedness. 
  3. Prepare the paperwork. Gather event plans, layouts, security protocols, and other relevant documentation. 
  4. Coordinate with stakeholders. Plan to find a mutually convenient time to schedule and conduct the physical security assessment. 

Understanding the Physical Security Assessment Process

Not sure how to do a physical security assessment? An effective physical security assessment includes the following core steps: 

  1. Identify potential security threats. For example, during the event, how likely is it that theft or physical attacks might occur? What about vandalism? Breaches of sensitive data? How likely is it that these threats will turn into hazardous situations? And what is the potential impact on attendees, the venue, and assets? A physical threat assessment will help you answer these important questions. 
  2. Review access control for physical building security. Where are the points of entry, and what technology and other measures do you need in place to prevent unauthorized access? 
  3. Identify ways to mitigate risk. If you can’t eliminate the risk entirely, how can you reduce the likelihood it will occur? For example, what strategies are in place for crowd control? How will you keep exits clear and keep track of capacity? Will you check the bags of all guests? Watch for suspicious behavior? What about perimeter surveillance? Cybersecurity measures? 
  4. Discuss methods for surveillance and intrusion detection. If a security breach occurs, how will you know? For example, will you use physical security assessment software? 
  5. Survey, address environmental components. For example, ensure well-lit, well-maintained grounds to deter criminals and promote maximum visibility. 
  6. Check emergency response systems. Install backup power sources, create customized lockdown plans, and test all alarms. 

When thinking about how to conduct a physical security assessment, it’s important to take a systematic approach with incredible attention to detail. Overlooking a single vulnerability could mean the difference between life and death in some cases.

It’s also important for the physical security assessment team to have open lines of communication with event organizers who are often familiar with the facility and potential security threats. Once the physical security audit is complete, event organizers should view the results to ensure everyone is on the same page and can work together to promote safety. The more eyes and ears on the lookout for threats and vulnerabilities, the better. 

Developing an Event-Specific Physical Security Checklist

A safety audit checklist helps increase the effectiveness of a physical security assessment because it helps the assessment team take a focused approach. Armed with a safety audit checklist, they don’t waste time on unnecessary steps and can instead devote their attention to the most significant threats and vulnerabilities.  

However, when it comes to developing the checklist, there’s no one-size-fits-all strategy. Each physical security checklist must be tailored to the type of event and venue in which that event is taking place because each event and venue is different.  

Wondering what to include in a safety audit checklist? Here are some items to consider: 

  • Attendee profile 
  • Cybersecurity measures 
  • Emergency contacts (including local law enforcement) 
  • Emergency preparedness plans 
  • Evacuation plans 
  • Existing liability insurance policies 
  • Facility operating procedures 
  • Fire systems 
  • Personnel background checks 
  • Points of entry and exit 
  • Public information specialist 
  • Security checkpoints 
  • Security plans for previous events 
  • Surveillance and intrusion detection 
  • Surveillance systems 
  • Venue capacity 

Conducting the Physical Security Assessment

Once you have the safety audit checklist in hand, conducting the physical security assessment is the next step. Consider the following:

  1. Start with a briefing. Initiate the physical security assessment with a briefing and introduction. 
  2. Perform a walk-through. Walk through the event site, taking various security aspects into consideration. 
  3. Evaluate existing security measures. Evaluate existing security measures, safety standards, emergency exits, crowd flow, and more. 
  4. Utilize tools and software. Utilize event-specific tools like surveillance cameras, metal detectors, guard tracking software, and more. 

Identifying Event-Specific Security Challenges

Each event brings with it a whole host of unique security challenges. For example, a political rally may have an inherent risk of active shooters while an unruly crowd could become problematic at a music concert. An outdoor sporting event might be subject to severe weather while an indoor school event could lead to a bomb threat. Other safety risks at large events include unauthorized access to sensitive areas, equipment failure, natural disasters, terrorism, medical emergencies, and so much more. 

It’s important to understand each event’s dynamics and any associated potential threats. Assuming all events include the same types of risks means many security challenges may go unaddressed. During a physical security risk assessment, the assessment team must think through all scenarios, risks, and vulnerabilities to promote safety standards and ensure proper emergency response. 

Developing Actionable Physical Security Recommendations

Once the physical security risk assessment is complete, the final step is to translate assessment findings into actionable recommendations. What must event organizers do in the short term to promote safety? And what can they do in the long-term to mitigate risk? For example, is it advantageous to invest in physical security assessment software? Is additional employee training warranted? Policy revisions? The need to manage security officers and physical security teams with security workforce software?  

Ultimately, the physical security risk assessment is only as good as the steps you take to effect change. In addition, everyone—including event organizers, security teams, and relevant stakeholders—must be privy to assessment findings. Every individual plays a role in the overall security of an event and can provide valuable input on how to improve processes.  

Creating a Culture of Security

Although no one can predict exactly what security risks will trigger during an event, the good news is that you can take proactive steps to prepare for the unknown. A proactive approach helps promote a culture of security in which realistic threats are met with physical security measures at every step of the way.  

Physical security assessments play an important role in successful event security because they bring all threats and vulnerabilities to the forefront and enable confident and trained individuals who can act on threats of all kinds. Want to learn more about best practices for successful physical risk management?

Watch our webinar on-demand

Reimagining Event Security

Watch our webinar on-demand, titled Reimagining Event Security, where you’ll learn about:  

  • Event security operations’ evolution in the wake of the pandemic.  
  • What security firms need to know to ensure the safety and success of future events. 
  • Event security management best practices and strategies to deploy in various settings. 
  • The next-gen security technology that will strengthen event security and address privacy concerns.

Using Pre-Employment Assessments for Security Hiring

When discussing security, many different dimensions must be considered to have a comprehensive approach.

Pre-employment assessments are one way to help organizations identify potential risks and vulnerabilities when hiring new employees. By using these assessments as part of the hiring process, organizations can reduce the likelihood of security breaches and other adverse events.

Types of Pre-Employment Assessments

Many different types of pre-employment assessments can be used for security purposes. Some of the most common include:

Cognitive Aptitude

Cognitive aptitude tests measure an individual’s ability to learn and retain information. They are often used to predict job performance and identify potential training and development needs.


Personality assessments are designed to identify an individual’s personality type and provide insight into how they might interact with others. This type of assessment can identify potential behavioral issues that could lead to security problems.


Skills assessments measure an individual’s proficiency in specific skills or tasks. They can be used to identify training and development needs or assess an individual’s suitability for a particular job.

Emotional Intelligence

Emotional intelligence tests measure an individual’s ability to understand and manage emotions. Security professionals need to assess their own emotions and the emotions of others to prevent and resolve conflict.


While hiring for security positions, risk assessments are used to identify and screen individuals who may pose a threat to property or personnel. Security risk assessments can be conducted as part of the hiring process or after an individual is hired and considered for a trust position.

How To Use Pre-Employment Assessments for Security Hiring

Once an employer has decided to use pre-employment assessments for security purposes, keep a few things in mind.

  1. It is essential to ensure that all candidates are treated fairly and equally when administering assessments. Assessments should never be used to discriminate against any protected group.
  2. Assessments should be administered by qualified personnel trained in the assessment tools.
  3. The results of assessments should be used as one piece of information in the hiring decision-making process. They should not be used as the sole basis for hiring or promotion decisions.

When used correctly, pre-employment assessments can be a valuable tool in the security hiring process. By selecting the proper assessment tools and using them appropriately, employers can increase the chances of making good hiring decisions and reducing the risks associated with security breaches.

The Advantages of Using Pre-Employment Assessments for Security Hiring 

Security is a critical component in any organization as needed in any business. Security breaches can cost organizations millions of dollars in damages, and they can also lead to loss of customer trust and confidence. To minimize the risks associated with security breaches, employers need to take a proactive approach to hiring. One way to do this is by using pre-employment assessments for security purposes. 

We listed some advantages of using pre-employment assessments for security hiring below: 

  1. The Hiring Process is More Efficient
    Pre-employment assessments can help employers save time and money by reducing time spent on screening and interviewing candidates. By using assessments as part of the hiring process, organizations can identify qualified candidates more quickly and efficiently. 
  2. Increased Employee Retention 
    Pre-employment assessments can also help employers improve employee retention rates. By using them to identify individuals who are likely to be successful in a particular job, organizations can reduce turnover and save on the costs of recruiting and training new employees. Reducing turnover is not the only way pre-employment assessments can save organizations money. They can also help employers avoid the costs of hiring individuals who are not suited for the job and are likely to leave soon after being hired. 
  3. Improved Security in the Workplace 
    One of the main advantages of using pre-employment assessments for security purposes is that it can help employers avoid the risks of hiring individuals who pose a security threat. By using assessments to screen candidates, employers can identify those likely to be a security risk and take steps to mitigate the risks before they are hired. 

Why Should You Implement Pre-Employment Assessments? 

Pre-employment assessments can be a helpful tool in the security hiring process. By testing applicants on their skills and knowledge, you can better understand who is best suited for the position. Additionally, assessments can help identify training needs or gaps in an applicant’s skill set. 

It can also provide standardized data that can be used to compare applicants. Security is a critical area in any organization, and it is crucial to ensure that you are hiring the best possible candidates. Assessments can help give you the peace of mind to make the right hiring decisions. And by using this data to inform your hiring decisions, you can improve your organization’s overall security. 

In Conclusion 

If you are looking for a way to improve your organization’s security hiring process, pre-employment assessments can be an effective tool. These assessments are designed to assess an applicant’s skills, abilities, and traits relevant to your hiring position. By using pre-employment assessments, organizations can better evaluate potential candidates that will benefit their business and security. If you’re looking for a company specializing in pre-employment assessments, we recommend starting with an experienced pre-employment assessment company.

5 Reasons to Take Your Security Guard Software Solution to the Next Level

Unlocking business expansion lies in harnessing the power of comprehensive workforce management software. Discover the five essential factors of a scalable solution stack tailored for physical security companies.

Asset Tracking

Security workforce management software has already changed many company’s operations. It’s important to know when business starts to boom, you can outgrow your current solution stack. You need robust, purpose-built technology for the security industry to continue driving development, retain staff, stay compliant, and increase efficiencies to keep pace with your business transformation.

There are important factors to consider when switching software. Here are five things to look for in a security workforce management solution that will grow with your organization:

1. Reliability

When every second counts, a reliable security guard management solution is essential. A system needs consistent uptime so that your team stays in the loop in real-time when incidents need an instant response or critical information in the field needs relaying. Reliable security guard software helps maintain a security team’s operations efficiently without disruptions or downtime.

The accuracy of your reporting is only as strong as the data generated from your software solution. Continuous data uploading is essential to maintaining correct client information and benchmarking metrics of success in your operations. Look for a software provider that offers optimal uptime in a service-level agreement to guarantee reliable, stable connectivity.

2. Transparency for Clients

Building trust with your customers takes time, and sharing operations data from your platform with them can be tremendously helpful. Advanced security guard software automates client communication and provides easy-to-build dashboards and online portals for clients to self-serve for the reports and information they need.

A client portal can be an excellent tool for accountability, proving the value of the services you provide to your customers. Invoicing and billing have become much easier with complete transparency in digital logbooks and automated timekeeping. A platform with advanced analytics fuels in-depth reporting for tracking monthly or annual business drivers and KPIs.

Keep the lines of communication consistent with a platform that pushes out scheduling changes, visitor notifications, post orders, and much more on a digital message board to ensure your security guards and customers are on the same page.

3. API Ecosystem for Seamless Integrations

Your software stack is the workhorse behind the scenes, computing all aspects of your organization. That’s why looking for a solution that can easily plug into your existing business applications is essential. APIs like Paycor, Quickbooks, ADP for payroll, billing, employee record keeping, asset tracking, and more should all be able to seamlessly integrate into your platform. These are critical business functions that, when integrated into your workforce management solution, enable a centralized data management approach across your security operations, reducing the risk of errors and duplicated efforts. Minimize the workload for your IT departments by choosing a cloud-based solution with an open API that allows for greater functionality and truly integrated workflows while limiting the dependence on IT for development.

As your organization grows, consider that your application stack will continue to grow with you. Security technology advances with AI, robotics, and drones will add another layer of complexity to your workforce management platform. Future-proof your operations by selecting software with a robust API ecosystem that will progress with your business and work with new technology to support your growth.

4. An All-in-One Platform

The complexity of security operations requires a platform that can streamline multiple functions. An advanced security guard management system will combine a high-level, multi-site security guard monitoring and productivity tracker, a suite of back-office tools that aid in administrative tasks, and mobile services to have real-time awareness of on-site activity.

With an all-in-one platform, you can use guard touring systems to track locations, checkpoints, and post activities in real time. Simultaneously, administrative staff can utilize the back-office suite to manage scheduling, timekeeping, and payroll. Advanced mobile services unlock optimized patrol tour routes and dynamic dispatching to ensure the closest guards are assigned and meet the client’s service level agreements. Allowing these functions to seamlessly interact within one platform maximizes productivity and streamlines workflows, leading to increased efficiencies.

Security guard companies can take multiple tools and applications found in a typical software stack and consolidate them into a single platform by opting for an all-in-one security management solution provider. After integrating existing business applications through APIs, security guard companies can streamline operations further by eliminating duplicate administrative functions pre-built in advanced security solutions. Uncomplicate the many intertwined spreadsheets and applications of your security company by choosing a solution that can house everything in one place, collect complex data, and turn it into simple business models and workflows.

Having all the data in one place results in more accurate and effective reporting, with access to analytics that span your entire business operations. You can quickly generate reports and analytics to track security guard performance, identify trends, and make data-driven decisions. By analyzing timekeeping data, you can ensure compliance with labor regulations, review invoicing and billing reports, and monitor client satisfaction levels. These capabilities can significantly facilitate effective decision-making, allowing you to continually optimize your operations and provide better client service.

5. End-to-End Support

The right security guard workforce management solution will facilitate a digital transformation journey for your organization that will require end-to-end support. It begins with a simplified implementation process that considers the complex and intricate business practices you already have in place. When switching platforms, a trusted security solution partner will guide you through an initial, tailored system configuration, assist in smooth data migration, and lead comprehensive and customized staff training programs.

These end-to-end support measures ensure you get the most out of your solution and that it’s built specifically for your needs. An even more significant value-add would be dedicated customer support staff working hand in hand with you to develop a custom success program built around your business objectives and how the platform can help you achieve those goals.

A robust, digital workforce management solution is imperative for maintaining operational efficiency, ensuring client trust, and fostering business growth for your security company. TrackTik delivers reliability, transparency, seamless integrations, all-in-one functionality, and end-to-end support. Book a demo today and discover how to take your solution to the next level.

The Benefits of Digital Transformation for Security Companies

For security firms, initiating a digital evolution involves incorporating emerging technologies such as AI and connecting various devices like surveillance cameras, access control panels, and alarm systems. This transition also involves modernizing manual or obsolete procedures by digitizing them.

digital transformation benefits

The digital revolution is in full swing. In fact, Gartner notes that 91% of businesses are engaged in some form of digital initiative with nearly 40% already bringing digital initiatives to scale. Many industries are embracing a data-driven approach to transforming their business processes to achieve better outcomes, like increased revenue, customer satisfaction, or staff retention. Digital-led initiatives increase efficiency and productivity, which ultimately helps an organization’s bottom line.

For security companies, ushering in a digital transformation encompasses integrating budding technologies like AI and connectivity to devices like surveillance cameras, access control panels, and alarm systems. It also includes the digitization of manual or outdated processes.

The Landscape of Physical Security Technology

Traditionally, physical security companies have had to juggle many manual administrative tasks. The pre-digital security world is marked by many separate business systems and processes that don’t integrate with each other, leading to administrative headaches. Fragmented systems for scheduling, payroll and billing leads to inefficiencies and complexities that make it difficult for security companies to streamline processes and focus on business growth.

Security workforce management software has introduced the concept of digital transformation for many companies as they look to integrate their systems and processes.

Digital Transformation in Action for Security Firms

Toggling (or switching between) systems is slowing down progress for many organizations. The Harvard Business Review found workers toggled roughly 1,200 times each day, which adds up to just under four hours each week reorienting themselves after toggling — roughly 9% of their time at work. The truth is that having more business applications doesn’t necessarily mean it’s better.

Security companies are embracing digital technologies that unlock optimization and consolidate spreadsheets and applications into a one-stop shop. Business operations can run smoother when manual tasks are automated, freeing up staff to focus on improvements rather than data entry. Replacing paper-based reporting or manual scheduling, organizations see a reduction in errors, significant time savings, and overall improvement in productivity.

In the field, security guards gain improved situational awareness with digitized processes. Integrated security technology enables real-time access to critical information and data-driven insights for security guards on site to respond quickly to incidents, communicate effectively with teams, and create a safer and more efficient environment for a firm’s clients.

The All-in-One Solution: TrackTik’s Security Workforce Management Software

Partnering with TrackTik has allowed many security companies to reimagine their once-manual processes and jumpstart their digital transformation by rolling many systems into one. The comprehensive platform features enhanced security guard tracking with robust analytics, and back-office software to automate pen-and-paper accounting and scheduling tasks. Security firms can also increase client transparency by creating portals with real-time reporting to share operational activity statuses.

TrackTik’s end-to-end solution also has benefits for security firm’s IT departments with an open API ecosystem that allows for easier integration with existing applications for HR and payroll functions. Open API allows for greater functionality and truly integrated workflows while limiting the dependence on IT for development to accelerate a firm’s digital transformation.

Streamlining Operations to Enhance Security

Security agencies are experiencing the benefits of digital transformation after consolidating multiple systems into the TrackTik platform. Blackbird Security noted that because accounting and payroll departments gained full transparency into the shifts worked by guards with TrackTik, they saved countless hours in fact-checking and cross-referencing manual timesheets. Staff are now exporting reports in seconds to auto-generate invoices that would have taken the billing department weeks to complete.

Automated reporting also benefits the end customer with real-time insights into guard activity across their sites. Monjon, an Australian physical security provider, commented that TrackTik allows them to create ad hoc reports in minutes to respond to client needs and ensure they are delivering data on everything from the number of people on the site to their roles, their certifications, and much more.

By eliminating administrative hangups and reducing the number of hours staff are spending completing manual tasks, security companies can streamline operational efficiencies and focus on opportunities that spark growth instead.

Navigating an Integrated Path Forward

With the right workforce management software implemented, security firms are poised to take advantage of digital transformation across their organization. Selecting an integrated security technology solution like TrackTik also future-proofs planning for advancements on the horizon like AI-powered applications that analyze massive amounts of data in seconds to recognize security threats.

Embracing a digital direction now sets organizations up for more sustainable growth and is seen as a tool for remaining competitive in the dynamic security space.

To learn more about TrackTik’s solution for automating operational tasks, check out our back-office software solutions and schedule a demo today!

How Lone Worker Protection Enhances Employee Safety

Implementing lone worker protection ensures continuous awareness of your employees' locations, effectively addressing the distinct challenge posed by lone workers in maintaining employee safety. It also provides them with a communication tool to signal any issues and alert you immediately.

How Lone Worker Systems Enhance Your Employee’s Safety

How Do You Guarantee Lone Worker Safety?

Traditionally, security teams have relied on manual check-ins to address safety concerns for lone workers. However, this approach is accompanied by inefficiencies, often falling short of genuinely protecting lone workers and resulting in response time delays and increased vulnerability.

As modern-day physical security threats continue to rise, it has become increasingly evident that lone security workers face heightened risks in the line of duty. Whether they’re working solo at night or during the day, these frontline workers require comprehensive, enhanced security measures to ensure their safety.

TrackTik Redefines Lone Worker Protection

TrackTik’s innovative approach integrates the power of the guard tour system and security guard scheduling software, offering a seamless solution that prioritizes safety above all else. Gone are the days of manual check-ins.

TrackTik technology automates the process, providing real-time monitoring and peace of mind for both employees and employers.

How Lone Worker Systems Enhance Your Employee’s SafetyWhat Is Lone Worker Protection and Security Guard Tour Tracking?

Lone workers perform their jobs out of sight of their supervisors and require continuous tracking to ensure their safety. Security guard tracking technology can aid in lone worker protection by:

  • Proactively monitoring lone worker’s location and movements.
  • Equipping lone workers with the tools to signal for help when in distress.
  • Sending alerts when employees become unresponsive.
  • Expanding communication channels for lone workers to check in.

The security industry takes lone worker protection to the next level because of the added threat of outside aggressors. Not only does security guard tour management software provide real-time GPS monitoring of officers on patrol, but more comprehensive solutions also support advanced features. Guards can document incidents, and dispatchers can quickly send help when called.

Top Lone Worker Protection Features for Security Teams

1. Real-time location tracking.

One essential aspect of lone worker systems is GPS security guard tracking. Effortlessly keep track of security guard’s whereabouts, ensuring their safety and your peace of mind. Geofencing complements GPS tracking to enhance lone worker protection. This feature creates boundaries notifying you when a security guard enters or exits specific areas, further ensuring their safety and strengthening your security measures.

2. Alerts and check-ins.

Stay informed with late lone worker alerts if a security guard misses their check-ins. Quickly signal your presence using our mobile app or an IVR, ensuring seamless communication and peace of mind for both guards and supervisors. BOLO alerts are essential notifications that offer security personnel critical information about individuals or situations of interest, accessible through the message board.

3. Increase check-in frequency.

Employees can now increase their check-in frequency in high-risk scenarios, monitoring their well-being closely. Administrators set a baseline requirement (e.g., once per hour), while employees have the freedom to adjust as needed. Configure the frequency-based view at the portal level to align effortlessly with your organization’s needs and implement it across each site as required. Say goodbye to manual selection for Lone Worker check-ins; instead, specify the frequency in minutes, duration, and affected positions easily.

4. Panic alert.

The panic button is a crucial safety measure for lone workers, providing them with a vital tool to request immediate assistance in times of distress. It can be activated manually through our mobile app or triggered by shaking the device.

5. Hazard alert.

If a lone worker is embarking upon a risky or seemingly hazardous task, they can activate a hazard alert. Upon activation of the hazard alert, a safety timer is launched and can seamlessly escalate to a panic alert if necessary, or they can deactivate the timer once they are no longer exposed to any risk. This integrated feature enhances emergency response and underscores our commitment to proactive safety measures in hazardous situations.

6. Watch mode.

Lone workers can utilize Watch Mode as a valuable tool for documenting their surroundings and any potential hazards they encounter. This feature lets lone workers capture video footage of interventions or hazardous situations during their shifts. The recorded footage is uploaded to the portal in real-time and is valuable documentation for reporting incidents or emergencies.

How Lone Worker Systems Enhance Your Employee’s SafetyWhy is Lone Worker Safety Important?

Protecting lone workers is important because it allows all employees to do their jobs confidently, knowing that help is available if something goes wrong. Lone worker safety solutions help minimize damage from incidents by notifying command centers when a lone worker is in danger. Security teams can reduce incident response times in the event of an emergency.

Remember that it is the employer’s responsibility to protect lone workers from risk. You could be held liable for damages or hit with compliance violation fines. It could cost you if an employee is injured on shift and it’s proven you didn’t take adequate steps to protect them.

How Lone Worker Systems Enhance Your Employee’s SafetyProtect Your Lone Workers with TrackTik’s Guarding Suite

Officers have access to immediate assistance when equipped with effective lone-worker software tools. Managers can rest assured that guards are safe knowing where lone workers are at all times. Clients have the peace of mind of knowing their property is protected and the individuals who protect it are exposed to minimal risk.

Keeping track of lone workers is an essential feature of a well-rounded security workforce management software suite. To learn more about how TrackTik can enhance safety for lone workers, maximize your resources, enhance scheduling, deliver better service, and ultimately improve your bottom line, book a free demo today.

3 Emerging Physical Security Technologies Shaping the Future of Private Security

From the humble beginnings of locks and keys, physical security has transformed over the years.

Technological advances like RFID badges and facial recognition software have merged our digital and physical spaces. Security technology continues to evolve to stay one step ahead of increasingly intelligent and tech-savvy criminals.

Several emerging physical security technologies will heavily impact the future of security in the next few years. Let’s dive into three of those advancements.

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Future of Security

1) AI Video Surveillance

AI’s involvement in security has already been growing. While video cameras recording our every movement are nothing new, video analytics incorporating AI are modernizing this staple of security infrastructure.

Benefits of AI-Based Video Surveillance for Physical Security

AI-enhanced video capabilities are helping to pinpoint security gaps and offer benefits including:

  • Enhanced Threat Detection

Traditional motion detection systems and video cameras have been vulnerable to false alerts for just about anything that moves. AI-based video surveillance not only can distinguish between animals, people, or a vehicle but also detects possible threats or suspicious behavior. Fights, shoplifting, or acts of vandalism are instantly recognizable to the well-trained, AI algorithms. By capturing essential visuals and metadata during the incident, security teams are better equipped to take swift action with AI video surveillance.

  • Real-Time Analysis

Say goodbye to hours scrubbing through video footage. AI programs can analyze the audio and images from video surveillance in seconds to identify people, vehicles, or objects. You’ll also be able to instantly access surveillance cameras across unlimited locations via a single, easy-to-use dashboard. Video analytics software will extract exactly the footage you need to generate insights without manual review.

  • Automated Response Capabilities

With real-time visibility and incident alerts, AI video surveillance bolsters safety and allows physical security guards to rapidly resolve incidents as they occur. For example, banks can automatically lock up vaults during a breach, or schools and colleges can automatically seal off a classroom if a threat is detected.

2) Predictive Security Analytics

AI-powered video and other surveillance technologies are creating a goldmine of data. With advancements in data analytics, that information can be used as more than just a tool to respond to crime. Now physical security data can be turned into smart insights that drive efficiencies across operations and help security guards be predictive rather than proactive.

Benefits of Predictive Analytics for Physical Security

Policing has leveraged predictive analytics quite well to reduce response times and stay one step ahead of threats and emergencies. The physical security space can follow suit to reap many benefits from predictive security analytics including:

  • Proactive Threat Mitigation

Beyond the real-time alerting of AI video discussed above, predictive analytics can also be used to assess when potential risks to physical security could be in play. Analyzing data on crime rates, target location hotspots or even weather patterns can identify areas that may be of greater risk for security incidents. Predictive AI can look at the threat level posed by individuals or groups based on behavior, location, and past actions. This can help security personnel prioritize their response to potential threats and help prevent incidents before they occur.

  • Resource Optimization

With predictive security data analytics helping to guide incident response tactics and strategies, physical security teams can know exactly where and how to best deploy their resources. It can also play a key role in keeping track of resources and the movements of assets like vehicles or equipment to know if they’re being used correctly and if they’re the subject of a potential security risk. Analyzing data from GPS trackers and sensors makes sure assets are protected from theft or unauthorized access.

  • Data-Driven Decision-Making

While predictive security analytics cannot pinpoint where crime could happen, these systems can analyze historical data and trends to provide security firms with insights they can act upon. Analytics can help keep teams on the same page with a shared view of timely information to make more informed decisions.

3) Virtual Reality Training for Security Officers

Virtual reality, or VR technology, has been used in law enforcement training since the 1990s, helping officers to simulate shooting scenarios. With so many advancements over the years and now multiple applications across industries, VR is a powerful tool for physical security training as well.

Key Advantages of Security Officer VR Training

Virtual reality training offers safe and controlled environments with plenty of customization so program leaders can feel confident that security guards are learning the right skills in the right way.

Here are some of the benefits of conducting virtual reality security training:

  • Realistic Simulations

By bringing in realistic graphics and background environments, security guards can gain situational awareness for many different scenarios like break-ins or shoplifting events. Haptic feedback and AI-driven scenarios are heightening the immersive experience even more as VR security training situations can adjust based on a guard’s performance and decisions.

  • Cost-Effective and Scalable Training

Limit the number of logistical obstacles and extra costs when providing security officer training. VR training programs can be performed on-site with no travel or facility rentals required making them easier to roll out across locations.

  • Improved Decision-Making Under Pressure

Trainees are learning in a safe environment to manage high-pressure situations and improve their decision-making under stress. Virtual reality training can be customized to include de-escalation techniques as well to help guards make informed decisions, reducing the likelihood of using excessive force.

  • Tackling Security Challenges with Technology

The future of physical security will demand that firms and guards embrace technology to stay on top of their game. Innovations in data collection and the emergence of AI have catapulted physical security technology solutions into must-haves for security guards of the future.

Join security expert Carlos Francisco in Thinkcurity’s webinar series, “The Future of Security,” as he dives into the technology that will transform the physical security industry.

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Future of Security

Striking the Balance: Prioritizing Customer Service Without Compromising Security

When organizations choose to invest in physical security as a service, they reap the benefit of not having to self-manage a security team while keeping their people, assets, and premises protected. However, it could be said that proper security protocols hinder customer service at times and an organization’s ability to create a positive experience for visitors. Stringent policies around entry or access can have customers feeling distrusted and uneasy.

A Customer-Centric Approach to Physical Security

How can security firms find the right balance between keeping up with proper physical security measures while still providing the best possible customer experience? The answer lies in taking a client-centric approach to security strategies that leave customers feeling heard and appreciated. Let’s dive into what those strategies could look like and why finding that balance is so important.

The Importance of Balancing Security and Customer Service

Both physical security services and customer experience are top priorities for successful businesses. Physical security ensures employee safety, compliance, as well as protecting all assets from external threats while mitigating potential risks. Good customer service on the other hand helps build brand loyalty and gives organizations a competitive advantage when resolving customer issues quickly and efficiently.

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A Customer-Centric Approach to Security

But what happens if you can’t do both well? A failure to balance physical security with customer service can lead to negative consequences for security firms, including reputational damage, potential lost revenue, and customer churn. It requires forward-thinking and extending opportunities for feedback, but security firms can enhance overall physical security and customer convenience with the right client-centric strategies.

The Four Cornerstones of Customer Service in Security

As the security industry continues to grow, so do the expectations of security guards. Comprehensive customer service training for security guards is often a requirement now as security plays a major role in customer experience. But is the physical security workforce ready and able to deliver on daily customer service challenges? Security guards need to be well-versed in the four cornerstones of effective customer service.

Preparing for the Physical Security Assessment

When it comes to deciding how to do a physical security assessment, shortcuts are the enemy. Though you can streamline efforts, each assessment requires time and attention. To maximize the impact of a physical security assessment, it’s best to take a mindful approach. Consider the following tips:

1. Adopt a personable, approachable attitude

Security guards have tons of interaction with visitors. Whether it’s explaining security procedures upon entry to event guests or providing directions to visitors, security guards are asked to step into several customer service scenarios. If an interaction with security goes negatively, often customers will associate that with the business and may not be likely to return. When taking over greeting and visitor management services, security guards become a part of the brand experience and need to keep that in mind when dealing with the public. A customer-centric approach means guards should project a professional image, be proactive in managing customer concerns, and remain helpful to leave a lasting positive impression.

2. Keep a watchful eye

As the eyes and ears for managing the property, security guards need to stay vigilant in spotting people in need as well as any potential threats. This could include identifying areas that need repairs to prevent any accidents or keeping a lookout for suspicious behavior. Attention to detail is key to providing a positive customer experience as well as being able to give an accurate description of any incidents to law enforcement. This helps customers feel secure on the premises knowing that security guards have their back.

3. Communicate openly

Creating strong lines of communication with customers is another key element to keeping them safe. It’s important to listen, understand, and respond thoughtfully to customers when interacting with them. Strong interpersonal skills help customers feel relaxed even in tense situations. Security guards should be able to communicate clearly what customers need to do in every situation and set the tone with professionalism.

4. Know your surroundings

Not only should security guards be keeping their heads on a swivel for potential incidents, but they also need to have great situational awareness. That comes from knowing the premises like the back of their hand. This helps security guards respond to incidents faster while projecting confidence to customers. With full training on the property’s grounds, systems, and procedures, guards can help put customers at ease while adhering to all security regulations and access restrictions.

Developing a set of principles like the ones outlined above will go a long way in ensuring guards are up to the task of providing excellent customer service while still prioritizing security needs. These four cornerstones of customer service will help guards adapt to shifting customer scenarios and prepare them to go the extra mile to delight customers.

Gathering and Implementing Customer Feedback to Enhance Security Services

Customers should be the top priority for any organization and meeting their needs is the greatest measure of success. So, what’s the best way to find out if your business is delivering a positive customer experience? Simply ask them.

When running a security firm, you need to know if your guards live up to the customer service expectations of your clients. Gathering customer feedback is a surefire way to gauge how well guards are performing. That feedback is key in helping to identify areas where security protocols can be improved without sacrificing customer experience or convenience.

Perhaps entry checkpoint lines are too long or the entry rules to a facility are unclear. This can lead to a negative customer experience and unfavorable reviews. These regulations could be changed based on customer feedback to ensure expedited safe entry while clearing up any miscommunication. This demonstrates a willingness to adapt and refocus security protocols with the customer top of mind.

Educating Customers and Employees on Security Best Practices

Another additional element to a great customer-centric security approach is level-setting during your client onboarding. Having security best practices shared from the onset means all employees will understand the importance of security awareness. In addition to physical security guards, other employees play a pivotal role in maintaining security for an organization and it’s in the best interest of any of your clients looking to shore up their security efforts to explain these practices during employee security awareness training.

Educated employees partnered with skilled physical security guards can play a huge part in creating better customer experiences while bolstering overall security. A good client onboarding process could include training employees on how to spot, avoid, and report security threats to work hand in hand with security guards and develop security best practices for an improved customer experience.

A Winning Combination

Finding ways to incorporate the customer into your security strategies is a recipe for organizational success. Both areas are critically important to any business. Your clients must find a way to strike the right balance to ensure security measures do not interfere with the customer experience and instead have security guards working to enhance it. By incorporating some of these customer-centric approaches to improve their security services, your clients will reap the benefit of happier, safer customers.

Watch our webinar with global security thought leader Carlos Francisco to explore customer-centric security.

Top 5 Reasons You Should Attend GSX 2023

Network and learn from the industry’s best and brightest leaders at GSX 2023. After all, security demands staying a step ahead, and GSX is a great way to do that.

GSX 2023 Discover the Future of Security Management

This year’s Global Security Exchange (GSX) show includes education sessions, an expansive exhibit hall, and tons of networking opportunities. The security industry continues to evolve, seemingly by the minute. And 2023 is no different. It’s why it’s so important to ensure you remain informed, connected, and ultimately, prepared for what’s next.

Register for GSX 2023 if you haven’t already! Join hundreds of security management professionals from every industry and sector to discover winning strategies for future-proofing their business, asset protection, crisis management, and more. Are you attending the ASIS GSX international security conference this year?

Trackforce Valiant + TrackTik is proud to be participating in the Global Security Exchange (GSX) this September. Our team is looking forward to seeing you there! It will be so nice to connect with friends again at booth 4079.

Top 5 Reasons to Attend GSX Conference 2023

Here are the top 5 reasons you should attend GSX 2023, taking place in Dallas, TX at the Kay Bailey Hutchison Convention Center from September 11-13, 2023.

1. Keep up to date.

Learn about the latest (and future) issues concerning the security industry. No doubt about it, every year seems to bring new, unique challenges for the security industry. The rise in crime, staffing shortages, and heroic stories despite it all has proven how important security professionals are in protecting us all and our places of work. The value and importance of security have never been greater than it is right now, and the moment to prepare for the future is today.

2. Attend a session.

This year, the GSX 2023 premier learning program includes an immense amount of educational industry sessions. There’s a session for everyone, with word-class speakers discussing topics like artificial intelligence, workplace violence, surveillance, and crisis management. Attending a session is the perfect way to also learn more about a new field or accelerate your own understanding of your current field.

3. Experience dynamic learning opportunities.

GSX Dallas will deliver a roster of exceptional events in the exhibit hall. These events have been designed to keep guests informed of the latest security trends including emerging technology presentations, cutting-edge product demos, cybersecurity insights, and career coaching sessions.

4. Network with your peers. 

There will be lots of opportunities for networking at GSX Conference 2023! Participate in real-time chat sessions. Ask questions and get answers to the most pressing concerns in the industry. Connect with the security community at fun events, happy hours, and the annual ASIS Awards of Excellence show.

5. Learn about our suite of solutions. 

It’s our first year attending Global Security Exchange (GSX) as Trackforce Valiant + TrackTik, and we couldn’t be more excited! Stop by our booth to learn more about our world-class suite of solutions. No matter your business’s needs, we’ve got just the right solution that can grow with your firm.

Be sure to join Trackforce Valiant + TrackTik at GSX in booth 4079, taking place in Dallas, TX, at the Kay Bailey Hutchison Convention Center from September 11-13, 2023. If you’d like to set up some pre-determined time to chat with us, it’s as easy as clicking the below link and filling out the form.

GSX 2023 Discover the Future of Security Management Registration

We can’t wait to see you at GSX!

De-escalating Security Situations in Healthcare

Hostile encounters with patients and other violence against healthcare workers. Aggressive, antagonistic behavior between coworkers.

Active shooter incidents like the one in an Oklahoma medical building in 2022 left four dead. These are all examples of workplace violence in healthcare that as many as 62% of healthcare workers say they’ve experienced.

Here’s another striking workplace violence in healthcare statistic. In 2020, healthcare workers were involved in about a quarter of cases (23%) involving non-fatal workplace intentional injuries by another person that required at least one day away from work. The actual number of cases involving violence against healthcare workers is likely higher because many incidents (e.g., bullying, verbal abuse, and harassment) go under-reported. This is true even within organizations that have a proper formal incident reporting system.

These workplace violence in healthcare statistics are why new and revised workplace violence de-escalation strategies are now required for all Joint Commission-accredited hospitals and critical access hospitals. The goal is to provide a framework to guide hospitals in developing effective workplace violence prevention systems. It can also act as a guide for physical security professionals on how to prevent workplace violence in healthcare.

Preventing workplace violence in healthcare settings requires many elements including leadership oversight, policies, procedures, reporting systems, healthcare security software, and, crucially, de-escalation training for security officers.

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The Future of Healthcare Physical Security

In response to this growing problem of workplace violence in healthcare, hospitals are ramping up their security efforts. However, hospital security guards are not there to be referees, nor should they immediately use physical force to resolve a situation. Instead, they must keep healthcare workers, visitors, and patients safe using de-escalation techniques.

Common Types of Workplace Violence in Healthcare Settings

De-escalation, the process of making a situation less dangerous, effectively addresses workplace violence that threatens the safety of healthcare workers and patients. De-escalating situations means organizations must take a proactive approach to mitigate risk. However, security guards and others must also know how to diffuse tension at a moment’s notice. It takes a team approach to address various types of workplace violence in healthcare.

The healthcare workers at the highest risk of experiencing violence are those who work directly with people receiving inpatient and acute psychiatric services as well as those working with patients in geriatric long-term care settings. High-volume metropolitan emergency departments as well as residential and day social services also present high risk. However, any healthcare organization can be vulnerable to workplace violence.

What are common risk factors for violence in healthcare settings?

The absence of facility policies as well as a lack of de-escalation training in healthcare on recognizing and managing escalating hostile behavior. Workplace violence is also more likely to occur when there is high worker turnover, insufficient staff, and inadequate security and mental health personnel on site. Security officers skilled at de-escalating situations are important not only for staff but also for patients as well as their friends and families.

Healthcare workplace violence prevention also requires a solid understanding of who commits most of the violence in the healthcare setting. The answer? Most violent cases are committed by patients’ families and friends. Patients themselves are the next most common perpetrator of workplace violence. The healthcare workers at the highest risk of experiencing violence are those who may not know these facts and are unprepared to identify de-escalating situations and mitigate risk.

How to Prevent Workplace Violence in Healthcare

The good news is that healthcare facilities can take various preventative measures to decrease the risk of workplace violence. The first step toward preventing workplace violence is to recognize that workplace violence is a health and safety concern. This begins with management’s commitment through proper resource allocation, policies, and procedures to monitor incidents and take care of workers who experience or witness assaults and other violent incidents. Another thing an increasing number of healthcare facilities are doing is hiring professional security officers or establishing their own security departments to help decrease the risk of workplace violence.

Other preventive measures include comprehensive self-defense and de-escalation training in healthcare for all workers as well as specialized de-escalation training for security officers. This is so they understand the psychological components of handling aggressive and abusive individuals and can defuse hostile situations effectively.

Security Officer Techniques for De-Escalating Situations in Healthcare

Security guards provide critical intervention during a time when people are most vulnerable. That’s because their actions (or inaction) greatly impact the outcome.

How can security officers de-escalate violence in healthcare workplaces?

By following these guidelines for proper behavior during a crisis in a healthcare facility:

1. Identify Early Warning Signs

Teach security officers to identify risk factors for violence in a healthcare setting as quickly as possible. For example, they should be looking for early warning signs of agitation (e.g., body language and tone of voice) and intervene before the situation spins out of control. Security officers can use various risk assessment tools to detect workplace violence. These include:

  • STAMP (Staring, Tone and volume of voice, Anxiety, Mumbling, and Pacing) for use in the emergency department
  • OAS (Overt Aggression Scale) for use in the inpatient setting
  • BVC (Broset Violence Checklist) for use in the adult inpatient psychiatric unit
  • BRACHA (Brief Rating of Aggression by Children and Adolescents) for use in the emergency department when determining the best placement in an inpatient psychiatric unit.

2. Take a Hands-Off Approach

Security officers are not permitted to lay their hands on anyone until a healthcare worker or other individual verbally asks for physical assistance. Physical intervention should always be a last resort and used with the least amount of force.

3. Respect Personal Space

Security officers should respect the personal space of others unless an aggressor initiates physical contact. Standing three feet away from someone who’s escalating can help reduce that person’s anxiety. If a security guard needs to move in more closely, they should explain why.

4. Start with Verbal Communication

Security guards should speak clearly, calmly, and respectfully while being mindful of facial expressions, gestures, movements, and tone of voice. Language should remain non-confrontational throughout the interaction.

5. Express Empathy

Security officers should use de-escalation techniques in healthcare to calm confrontational people. When used properly, verbal intervention and empathy can be quite effective to settle agitated people. Security officers should focus on how the agitated person is feeling to gain that person’s trust and help diffuse the situation.

6. Avoid Overacting

It’s important for security guards to remain calm and rational. Sometimes even allowing silence for reflection or giving the person a few minutes helps them absorb and think through what they said.

7. Recognize Mental Confusion

In a hospital environment, it’s likely to encounter people with dementia. Recognize the difference between aggravation and confusion and be gentle with dementia patients.

8. Identify Group Leaders

In group situations, train security officers to identify a leader and speak to them one-on-one. Get agreement on proper behavior and ask them to explain the rationale to their group.

9. Redirect Challenges

Security guards must know how to handle someone who challenges their authority. The goal is to avoid power struggles by ignoring challenging questions. Instead, refocus the person’s attention on the issue at hand and work together to solve the problem, reaching a peaceful resolution.

10. Set Limits

Clear, simple, and enforceable limits are paramount. Security guards must know how to offer concise and respectful choices as well as consequences.

De-Escalating Security Situations in Healthcare is Possible – With the Right Resources

Many of these skills are taught through courses by the Crisis Prevention Institute (CPI). These courses equip guards with the decision-making skills needed to assess and address risk, successfully intervening in crises without harm.

Are you looking for more information on how to prevent workplace violence in healthcare? Be sure to watch the Thinkcurity webinar, ‘The Future of Healthcare Security.’ You’ll learn about:

  • The historical evolution of healthcare security
  • How people, processes, and technology have evolved with current healthcare security trends
  • Evidence-based approaches to improve healthcare security
  • How to prepare for future trends in healthcare security

Watch now for a deeper dive into the future of healthcare security!

Watch our webinar on-demand
The Future of Healthcare Physical Security