Montreal, Canada, April 27, 2022 – TrackTik Software today announced that Jacqueline Murry, Vice President of Professional Services, has been chosen by APPEALIE as one of the 2021 SAAS Customer Success Leader Award winners. The award recognizes Jacqueline for her demonstrated record of achievement, leadership, and ability to attract and retain top talent. During her four-year tenure with TrackTik, Jacqueline has been a top performer and previously won a CSPN 2020 Women in Leadership award.
Driven by feedback from their peers and colleagues, the award honors the very best customer success professionals in SaaS. Consistent with APPEALIE’s software awards methodology, Employee Net Promoter Score (eNPS)-like data points were incorporated alongside each executive’s specific accomplishments.
“I am honored to be one of the 2021 SAAS Customer Success Leader Award recipients and even further honored to be in such great company. TrackTik was a recipient of Appealie SaaS Awards in both 2018 and 2020, so it is a wonderful accolade to be acknowledged by an organization that recognizes companies running top-tier customer success teams,” said Murry. “At TrackTik, along with our innovation strategies, we strongly feel that customer success is the pinnacle of a successful company; our focus has always been on building partnerships with our clients to foster growth and deliver continuous value.”
This prestigious award comes on the heels of several other notable achievements for TrackTik recently – being named one of Canada’s Top Small and Medium Employers for 2022 and ranking as one of Canada’s Top Growing Companies. It also reaffirms TrackTik’s company-wide commitment to customer service excellence.
TrackTik was founded in 2013 and quickly established itself as a market leader with the mission to seamlessly connect humans, workflows, and systems to deliver a better way of working to the deskless workforce through relentless innovation and leading-edge software. Today, deskless workers represent 80% of the global workforce, and TrackTik strives to improve their lives by empowering them with thoughtful cloud-based technology solutions, transforming the way they work. TrackTik’s integrated suite of automated tools fluidly connects frontline operations and back-office management allowing managers to follow the progression of field workers, reduce manual tasks, lower cost, and demonstrate value. Headquartered in Montreal, Canada, with offices in the United Kingdom, TrackTik’s seamless data-driven technology promotes operational efficiency and boosts deskless workers’ productivity, job satisfaction, and retention.
The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected based on customer feedback and data, including Net Promoter Scores™. The APPEALIE software awards process includes due diligence beyond entrant applications to ensure each winner meets the standards of excellence. Pronounced “appeal-eee,” the name APPEALIE originates from the company’s mission to recognize the most appealing apps in SaaS. https://appealie.com/
Attribution: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.