Yale Public Safety recently rolled out a new incident management system, TrackTik, used by the Central Alarm Station (CAS) team. The new software allows dispatchers to compile, store data, run reports, and send job workflows to security officers out in the field equipped with smartphones. Also, it allows management the ability to better track calls, reduces manual tasks, supplies real-time data, and improves customer service.
“TrackTik has been a quantum leap for us. It is the modern, advanced technology we need to take our reporting to the next level in terms of data capture, perform our checkpoint tours more efficiently, and respond to incidents and dispatchable tasks happening at our campus faster. We are glad to have partnered up with TrackTik – they have provided us with the customizability and visibility we needed to secure our campus more effectively than before.”
– Richard Nucci, Security Manager, Yale University
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