The sector has experienced huge growth in recent years but despite these overwhelming numbers, 40% of end users surveyed reported that they were not getting incident stats from their security service provider and wish that they were while 94% of respondents reported that they want easy access to data.
93% of end users also indicated that they want a Service Level Agreement (SLA) with their security service provider to ensure 99.9% uptime. A good SLA is important because it sets expectations with key performance indicators for the client. By having these KPIs established, client satisfaction improves by setting a clear and measurable standard of performance.
After deploying security workforce management software like TrackTik, 94% of respondents agree that TrackTik helps drive employee accountability, while 97% agree that TrackTik supports security firm reliability and help drives transparency to clients. 90% responded that TrackTik helps them run their business more efficiently. 93.3% of respondents saw an improvement in their ability to collect and use security incident data. 80% of firms using TrackTik say they were able to reduce the number of open shifts or reduce the time required to replace a guard. 71% of professionals said they were able to win new business and retain clients by integrating and promoting TrackTik as part of their firm’s overall service offering.
If your security workforce management software is not currently meeting your expectations, why not schedule a demo to see how TrackTik can help you address the top 5 security threats facing corporate America today, including Internet & Intranet Security, Workplace Violence Prevention, Mobile Security, Active Shooter, and Business Continuity Planning & Organizational Resilience. Demonstrate the value of your security operations to your clients by choosing TrackTik.
