More than Support,
Customer success is our secret weapon (and yours)! Our team takes into account your specific needs and expected outcomes to provide the services you need when you need them.
We’re here to help you:
- Set up TrackTik to work optimally within your company.
- Master the technical aspects of the solution you have chosen.
- Access information and support in a way that best suits you, either remotely or in person, and in a variety of forms.
The right tools for you
- Tailored one-on-one sessions adapted to your needs
- 24/7 access to online manuals
- Tutorial video library
- Detailed training guides
- Technical support available daily to guide you through the system’s functions
- Weekly training sessions you can attend on request
- Timely webinars on various industry trends, topics, and TrackTik features
- Sessions to introduce new products
Rely on customized sales and marketing support to win more business
Gain more customers by working with TrackTik’s powerful technology. You can count on us to help you market the many assets of your new TrackTik system and show your clients how they can benefit from this upgrade.
Rest assured, we have all the material you need to educate your customers, including:
- Sales sheets
- Customized pitch presentations
- Sales presentations and videos
- Visual support and technical cheat sheets
- Webinars and web content
TrackTik University is the official online support site available to the TrackTik community. Our library of support material includes over 150 unique articles accessible by chapter or keyword search. Additional tools include access to report templates, NFC token order forms, and videos that provide visual walkthroughs of strategic system configurations.
- “Getting Started” Walkthrough: Critical knowledge required to strategically set up and operate TrackTik.
- NFC Token Order Form: Place orders for NFC tokens by completing this quick form.
- Report Templates: View the most-used report templates and import them in just a few clicks.
- Contact Support: Create a support ticket so we can diagnose and solve the issue.
- New Releases: Access our new releases and learn about the latest functionalities.
"From implementation to roll-out, Signal 88 Security has been using TrackTik
as the backbone for the business functions of our operation."
- Reed Nyffeler, CEO, Signal 88 Security