Of the many tools that can improve the work of your security company’s back office, few will have a more immediate impact than dynamic tracking. This real-time tech feature does much more than let you track the position of your guards via GPS while on shift. When used effectively, dynamic tracking tools can give you greater insight into guard behaviour, increase accountability among your staff, improve post-incident analysis, increase staff safety and even limit liability.
These benefits of modern dynamic tracking systems don’t happen by accident. They’re made possible by intuitive features that streamline the work of your back-office staff. With the right tools in place, your back office will be able to work more efficiently than ever before, ensuring that you can exceed client expectations.
Here’s a closer look at three key features that will allow dynamic tracking tools to make a difference for your company.
Tracking the activities of multiple guards spread out across several locations is no simple task — but with the help of a dynamic map interface, it becomes much easier to manage. Live maps that display the locations of connected users are a central part of a dynamic tracking system. Maps are much easier to analyze and interpret than a wall of text, which subsequently enables faster decision-making when sending dispatch tickets or responding to an incident report.
For example, if a guard at a client facility needed additional support, a glance at the dynamic map would allow back office staff to quickly identify which available guards are closest to the client location. A quick and efficient response could easily mitigate an incident that might otherwise develop into a larger problem.
Best of all, dynamic maps can be fully customized to meet the needs of your back-office staff. This way, your team members are presented with the information that will best help them fulfill their responsibilities — and they won’t get overwhelmed by unnecessary data.
Information is key to efficient back-office operations — particularly when it comes to monitoring guard activities while on shift. What happens if a guard doesn’t show up at a designated checkpoint? What if a guard enters an unauthorized zone? While a map can make it easier to identify when these situations come up, it is still relatively easy for such instances to be overlooked.
Because of this, the best dynamic tracking systems feature real-time notifications to ensure that accountability issues, incident reports, safety issues and other important pieces of information don’t go unnoticed. Notifications can be sent automatically via email or SMS messaging to ensure that the right information gets to the right people in a timely manner. Best of all, these notifications can be triggered automatically as a result of passing through digitally defined geo-zones.
These real-time alerts increase accountability for guard staff, streamline the reporting process, and make it easier to mitigate any problems that might occur during a patrol.
Dynamic tracking systems don’t just display real-time insights — they also store collected data, providing easy access to key pieces of information. Catalogued GPS history from a guards previous shift with listed field activities can play an important role in many areas related to your security business.
First and foremost, this historical data allows back office staff to get greater insights into guard activities. It serves as a simple method for evaluating guard performance and identifying areas where your team can improve efficiency. Analyzing incident report trends could help you and your client identify solutions that will increase the safety of a particular facility. By leveraging data in this way, you can increase your value to clients and improve retention and satisfaction.
In addition, data records can also play a crucial role in resolving audit or legal issues. Automatically recorded information will ensure that the truth comes out when disputes arise, allowing your team to take appropriate steps to resolve the problem.