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For security firms, initiating a digital evolution involves incorporating emerging technologies such as AI and connecting various devices like surveillance cameras, access control panels, and alarm systems. This transition also involves modernizing manual or obsolete procedures by digitizing them.
We all strive to achieve excellence in our work, but how do we define excellence? It goes without saying that both security firms and in-house corporate security departments expect excellence from the services and technology solutions they use. But how do you measure service delivery excellence?