Back Office Operating System Suite

[ TRACKTIK BOSS ]

Stop running your back office on spreadsheets.

BOSS is TrackTik’s Back Office Operating System Suite — scheduling, attendance, contracts, and invoicing built into the platform you’re already using. No separate vendor. No integration headaches. No re-entering data your platform already has.

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Trusted by 3,000+ security operations

— THE SHIFT-TO-INVOICE GAP —

Most security firms are sitting on data they’re not using.

Clock-ins, verified hours, shift records — they’re all in TrackTik. But somewhere downstream, your team is still re-entering them by hand. Into payroll. Into billing. Into a spreadsheet someone built in 2019. That gap between the data you have and the data your back office uses is where margin disappears.

Scheduling that runs on text messages

A single no-show costs 45 minutes of admin work. Multiply that across multiple sites and a few callouts a week — you’re losing 5-8 hours per scheduler every week to coverage fire drills.

Hours re-entered three times before billing

Verified in TrackTik. Re-entered in payroll. Re-entered again in billing. Three sources of truth, three reconciliation cycles, three places errors compound. Disputed invoices become a weekly conversation.

Margin lost to invoicing delays

Two to three weeks from shift completion to invoice out the door. Every day of delay is DSO. Time spent reconciling is time not spent on contract growth. Operations grows; the back office hands the margin back.

— WHAT BOSS IS —

BOSS closes the gap between your
operations and your back office.

BOSS — the Back Office Operating System Suite — is the part of TrackTik that turns your verified operational data into the work your back office is currently doing by hand. Scheduling becomes auto-filled coverage. Verified hours become payroll-ready timesheets. Timesheets become accurate invoices. One workflow, end to end, in the platform you already use.

Same platform — no second login

Same data — no re-entry

Built for security firms

Same platform — no second login

Same data — no re-entry

Built for security firms

— THE MODULES —

Four modules. One workflow.

SCHEDULING & ATTENDANCE

Fill open shifts in 30 seconds, not 45 minutes.

Auto-fill open shifts based on certifications, location, and overtime exposure
Real-time multi-site coverage view
Overtime flagging before it happens

CONTRACTS & INVOICING

Verified hours flow directly to accurate invoices.

Automatic invoice generation from verified shift data
Multi-contract billing with site-level accuracy
Audit-ready reporting for every billing cycle

LEAVE MANAGEMENT

PTO, sick, and unplanned leave tracked in one place.

Self-service requests for guards via mobile
Real-time impact on coverage and overtime risk
Compliance with state and provincial leave laws

LONE WORKER

Real-time safety for guards working alone.

Periodic check-ins with automatic escalation
Panic button with location and incident detail
Audit trail for compliance and insurance reviews

— Proven Results —

What firms running BOSS are reporting.

Average time savings on scheduling tasks

Reduction in payroll upload time at Hawkeye Security

Accuracy on hours per shift at Close Range International

We’ve cut scheduling time by about 40%. The biggest difference is not having to manually chase down coverage for every gap.”

Control Room Operator,
Mid-Size Security Firm

“Officers can now select the open shifts they want to pick up, saving our office valuable time searching for a qualified officer. The approval process is smooth and efficient.“

Wayne Paquette, Account Manager,
Close Range International

— WHY BOSS SPECIFICALLY —

Built for security firms. Built into TrackTik.

Most back-office software is generic — accounting tools, payroll software, or scheduling apps built for retail. BOSS is different on two dimensions:

Built for guarding operations

Multi-site, multi-contract, certification-aware scheduling. Billing rules that match how security firms actually quote and invoice. Compliance reporting for the regulators your industry deals with — not retail SKU tracking.

No second platform to manage

BOSS lives inside TrackTik. Same login your team uses today. Same guards, same sites, same data. No integration project. No data sync that breaks every quarter. No re-training your schedulers and dispatchers on a new tool.

Operations → finance, automatically

When a guard clocks in, that’s not just an attendance record — it’s the foundation of a payroll line and an invoice line. BOSS makes that connection automatic. Other tools make you rebuild it manually every week.

— RESOURCES —

Go deeper. Security Industry Insights

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LIVE WEBINAR

From Shift to Invoice — A Two-Part TrackTik Series

A single no-show costs 45 minutes of admin work. Multiply that across multiple sites and a few callouts a week — you’re losing 5-8 hours per scheduler every week to coverage fire drills.

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Guide

The 5 Pillars of Back-Office Efficiency

Practical guide for security firm operators. Five operational areas where firms lose the most time, and how firms using TrackTik have closed those gaps.

Download Guide

— FAQs —

Frequently Asked Questions

The Guarding Suite handles the operational side — guard tracking, incident reporting, post orders, site management. BOSS handles the back office that comes after — scheduling, attendance, contracts, and invoicing. Most TrackTik customers start with the Guarding Suite and add BOSS once they want to close the loop between operations and finance.

Yes. BOSS is built into TrackTik, not sold as a standalone product. That’s intentional — the value of BOSS comes from the data it pulls from your operational platform.

For existing TrackTik customers adding BOSS, typical implementation is 4-6 weeks per module — Scheduling typically going live first, then Contracts and Invoicing. We pair you with a dedicated implementation manager and run weekly check-ins until you’re confident.

Both. You can start with Scheduling alone, or Contracts and Invoicing alone, and add the others later. Most firms start with whichever pain is sharpest — usually scheduling for fast-growing operations, or invoicing for firms with cash-flow pressure.

BOSS is priced per active guard, per month, with volume tiers. Contact our team for a quote specific to your operation — we’ll size it based on your guard count, site count, and which modules you need.

Most alternatives are point solutions or workforce-management generalists. BOSS is the back-office layer of a platform built end-to-end for security firms — same vendor as your guard tracking, same data, same login. The integration question doesn’t exist because there’s no integration.

Yes. TrackTik serves security firms across North America and Europe, with localized invoicing, compliance reporting, and currency handling for each region. Talk to our team for specifics on your country.