Defining Service Delivery Excellence in the Security Service Industry

Defining Service Delivery Excellence in the Security Service Industry
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We all strive to achieve excellence in our work, but how do we define excellence? It goes without saying that both security firms and in-house corporate security departments expect excellence from the services and technology solutions they use. But how do you measure service delivery excellence? 

Women and the Security Officer Industry

Women and the Security Officer Industry
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The year was 1945, and equality between men and women was a core tenet in the United Nations Charter. Seventy-five years later, women and girls still live in a world of gender inequality. 2020 marked the 20th anniversary of Security Council Resolution 1325 (UNSCR 1325) on Women, Peace, and Security, yet the gender gap remains…

7-Point Safety Checklist for Security Guards

The Importance of Increasing Community Security
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The pandemic has impacted virtually every industry in the U.S. including the professional security services industry. Since the start of the pandemic, security officers have been on the frontline, providing essential services in difficult circumstances, increasing their occupational risk of COVID-19 exposure due to their frequent interactions with the public as part of their routine…

Reflections on #GSX19

Reflections on  #GSX19
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It has been a few weeks since GSX has wrapped up in Chicago and even if the onsite event is already a few weeks behind us, I am, as are many of my colleagues, still in post-GSX mode.