The digital revolution is in full swing. In fact, Gartner notes that 91% of businesses are engaged in some form of digital initiative with nearly 40% already bringing digital initiatives to scale. Many industries are embracing a data-driven approach to transforming their business processes to achieve better outcomes, like increased revenue, customer satisfaction, or staff retention. Digital-led initiatives increase efficiency and productivity, which ultimately helps an organization’s bottom line.
For security companies, ushering in a digital transformation encompasses integrating budding technologies like AI and connectivity to devices like surveillance cameras, access control panels, and alarm systems. It also includes the digitization of manual or outdated processes.
The Landscape of Physical Security Technology
Traditionally, physical security companies have had to juggle many manual administrative tasks. The pre-digital security world is marked by many separate business systems and processes that don’t integrate with each other, leading to administrative headaches. Fragmented systems for scheduling, payroll and billing leads to inefficiencies and complexities that make it difficult for security companies to streamline processes and focus on business growth.
Security workforce management software has introduced the concept of digital transformation for many companies as they look to integrate their systems and processes.
Digital Transformation in Action for Security Firms
Toggling (or switching between) systems is slowing down progress for many organizations. The Harvard Business Review found workers toggled roughly 1,200 times each day, which adds up to just under four hours each week reorienting themselves after toggling — roughly 9% of their time at work. The truth is that having more business applications doesn’t necessarily mean it’s better.
Security companies are embracing digital technologies that unlock optimization and consolidate spreadsheets and applications into a one-stop shop. Business operations can run smoother when manual tasks are automated, freeing up staff to focus on improvements rather than data entry. Replacing paper-based reporting or manual scheduling, organizations see a reduction in errors, significant time savings, and overall improvement in productivity.
In the field, security guards gain improved situational awareness with digitized processes. Integrated security technology enables real-time access to critical information and data-driven insights for security guards on site to respond quickly to incidents, communicate effectively with teams, and create a safer and more efficient environment for a firm’s clients.
The All-in-One Solution: TrackTik’s Security Workforce Management Software
Partnering with TrackTik has allowed many security companies to reimagine their once-manual processes and jumpstart their digital transformation by rolling many systems into one. The comprehensive platform features enhanced security guard tracking with robust analytics, and back-office software to automate pen-and-paper accounting and scheduling tasks. Security firms can also increase client transparency by creating portals with real-time reporting to share operational activity statuses.
TrackTik’s end-to-end solution also has benefits for security firm’s IT departments with an open API ecosystem that allows for easier integration with existing applications for HR and payroll functions. Open API allows for greater functionality and truly integrated workflows while limiting the dependence on IT for development to accelerate a firm’s digital transformation.
Streamlining Operations to Enhance Security
Security agencies are experiencing the benefits of digital transformation after consolidating multiple systems into the TrackTik platform. Blackbird Security noted that because accounting and payroll departments gained full transparency into the shifts worked by guards with TrackTik, they saved countless hours in fact-checking and cross-referencing manual timesheets. Staff are now exporting reports in seconds to auto-generate invoices that would have taken the billing department weeks to complete.
Automated reporting also benefits the end customer with real-time insights into guard activity across their sites. Monjon, an Australian physical security provider, commented that TrackTik allows them to create ad hoc reports in minutes to respond to client needs and ensure they are delivering data on everything from the number of people on the site to their roles, their certifications, and much more.
By eliminating administrative hangups and reducing the number of hours staff are spending completing manual tasks, security companies can streamline operational efficiencies and focus on opportunities that spark growth instead.
Navigating an Integrated Path Forward
With the right workforce management software implemented, security firms are poised to take advantage of digital transformation across their organization. Selecting an integrated security technology solution like TrackTik also future-proofs planning for advancements on the horizon like AI-powered applications that analyze massive amounts of data in seconds to recognize security threats.
Embracing a digital direction now sets organizations up for more sustainable growth and is seen as a tool for remaining competitive in the dynamic security space.
To learn more about TrackTik’s solution for automating operational tasks, check out our back-office software solutions and schedule a demo today!
