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Why You Should Invest in Computer Assisted Dispatch Software

By John Paul Malko

The right security dispatch software can make a big difference to your operations. In a context where improvisation, ad hoc solutions, and reactivity over proactivity can have a serious impact on your service standards, automation can support quality and efficiency.

Security dispatch is all about responsiveness, communication and precision. In fast-moving security environments, you need to make sure your security dispatch team is able to respond to situations quickly, that the necessary information is shared with your security officers and other stakeholders, and that the response is appropriate to the incident at hand.

Without computer-assisted dispatch, you risk overloading your dispatch team and seeing variations creep into how protocols for incident response are followed as bandwidth becomes stretched. This risks compromising the reliability of your protocols and your compliance.

 

How technology can be your dispatchers’ new best friend

Help improve the productivity and efficiency of your dispatch team by supporting them with computer-assisted dispatch software:

  • Real-time data: Make sure your dispatchers have a clear view of what’s happening in the field thanks to live tracking that shares real-time guard status, location, and ETA. With this insight, you eliminate guesswork and possible gaps in coverage by understanding what’s happening on the ground right now.
  • Automate processes: Send automated incident alerts to the closest, on-duty, available guards and save time matching guards to jobs. Make sure your officers are 100% up to date with easy-to-send dispatch updates. By cutting down your manual processes, you can focus on efficiency.
  • Standardize protocols: Ensure consistency in your incident response by using security dispatch software to set automatic response protocols aligned to incident type. You can leverage technology to create unique dispatch forms to provide clear guidance on how officers need to respond to different jobs, and different sites.

 

Building value through historical data

Today’s real-time data becomes tomorrow’s historical data bank. As you build your picture of your dispatch operations, this data helps you understand how your operations are evolving over time, allowing you to take a proactive approach to security services to better meet your stakeholders’ needs. Spot trends and identify strengths and weaknesses in both the security environment and your operations to make effective decisions and reap the data dividend. Your data also serves to demonstrate the quality of your service and the attainment of your security KPIs.

 

Compliance as standard

Many operators in sectors such as healthcare and higher education must meet regulatory requirements around their incident reporting which may vary per jurisdiction. This places an onus on security service providers to support compliance by recording detailed incident data and making this easy to export and communicate to concerned internal and external stakeholders. Once again, platforms incorporating security dispatch software come to the rescue by making it possible to automatically report and and/or send alerts to predefined groups, based on incident type.

Efficiency, transparency, and compliance equate to quality security services that add value and help you act as a true business partner to your stakeholders.

 

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