Follow our VP Industry, Mark Folmer CPP, for an inside look at the industry, security and technology trends, our latest releases, and ways to optimize your security operations and workforce.
Good situational awareness allows guards to respond quickly and appropriately so they can prevent loss to client facilities. The following examples highlight just a few of the key elements of situational awareness, as well as how it can improve results in these situations.
It’s one thing to have security guards on-site and conducting a patrol. So how can you ensure that effective security officer incident report is taking place? There are a few key features in modern security guard reporting tools that are well worth your attention.
There are no “ifs” or “maybes” about guard book-offs: They will happen, guaranteed. So how does a smart security services firm schedule efficiently and effectively while keeping clients and shareholders happy, and their lawyers twiddling their thumbs?
Of the many tasks and responsibilities that go into running a security guard business, the end goal is always to deliver superior service to meet client expectations. The use of staff scheduling software can make a huge difference. Here’s how.
One of the biggest challenges that many security guard companies face is implementing a conflict management hierarchy that will allow for a quick and appropriate response to reported incidents. Here are some of the ways security dispatch software will improve your incident management capabilities.
GPS tracking does much more than help your office team better manage your guards (though it certainly does that). When combined with geofencing, a quality GPS monitoring system will ultimately create a win-win situation for both you and your clients.
To succeed in today’s evolving security industry, certain necessary conditions must be in place. One of them still does not get the attention it deserves.
Once you decide to automate your security workforce management, what weight should pricing have in the purchase decision? What criteria should you keep in mind when evaluating the numbers?
From learning to ride a bike to walking on the moon, you need well-thought-out, caring support as you adopt and learn to use a new technology. Here’s how we ensure customer success as you integrate our platform into your organization.
Performance is being measured with ever finer accuracy. The security guard business is no exception. What are the key metrics, and which ones should you keep your eye on?
Given the evolving landscape of security organizations, expectations about security’s role are rising. As a corporate security executive, you have to decide if you want to redefine your expectations to match the world around you.
From ensuring employee accountability to tracking information for payroll, there are many ways that outdated processes and human error can slow down your back office work, causing your company to miss out on key opportunities. With the assistance of a real time tracking device, however, this doesn’t have to be the case.
In the past, security companies and other employers were forced to rely on little more than paper reports and check-ins via radio to know what was going on during an employee’s shift. Nowadays, the introduction of lone worker systems ensures that you are always aware of where your employees are. Embrace the IoT trend for employee safety.
Check out any efficient security company and at its heart, you will find quick and easy scheduling. As a key efficiency point for your back office, automated scheduling will translate into clear financial benefits for your company.
Often the biggest expenditure in your client’s security program is guard services. How can you, as a leader in a security guard service company, shift your client’s view from security as a cost to security as a way of creating value.
By automating security guard reporting, you can take advantage of many features, such as geofencing, that will enhance your security program and meet the key needs of clients. Here’s how two GPS-based features in TrackTik do exactly that.
While some might be tempted to think that the security guard industry has remained pretty much the same over the years, those who are truly in the know realize that worldwide trends and technology innovations can affect this industry just as much as any other.
With the gap between IT and physical security getting narrower every day, their convergence is, frankly, unavoidable. So what should you consider when looking at security solutions that will close the gap? One thing is sure: You cannot start with the solution in mind.
When the “shiny new tech thing” mesmerizes you, it may be tempting to splurge on it, without considering the big picture of your security program. Before you approve your security technology purchase order, consider these five pointers that will protect you from buyer remorse.
By improving employee accountability, reporting, and payroll tracking, office management can significantly improve the effectiveness of the entire company’s operation. Which innovations can have the biggest impact on your business?
While the exact nature of security guard responsibilities vary from location to location, there are a few elements that can be found at most any work environment. By ensuring that your guards fully comprehend these important attributes of their job, they’ll be better equipped to create a safe environment for everyone.
Whether you manage a small team that only patrols a few buildings or a large staff that is spread out across several cities, failure to respond appropriately to the logistical challenges of your industry can cause some serious problems for you and your clients.
There is no need for a devil’s advocate, some say, because the devil is doing all right on his own. But when a man believes in the win-win value of Security Guard Management Software, sometimes to shine a light on the product a man must go to the Dark Side.
While most back office software can help you with important office tasks such as invoicing clients and effectively managing payroll, these are far from the only areas where a back office staff could benefit from automated software.
A poorly-written report that lacks vital pieces of information will not do much to give your clients peace of mind. The following elements are must-haves in order for your guards to produce an effective and useful security guard log at the end of their shift.
The security industry is growing so rapidly, industry insiders say, the sector faces huge hurdles in hiring and retaining enough employees. Technology and change need qualified human interaction, analysis, and application to be optimized. For security professionals driven to thrive in this “survival of the fittest” turmoil, talented people are required!
Of the many tools that can be used to improve your security guards’ productivity, few are more useful than geofencing software. This high-tech tracking software has many applications that can help your team effectively manage on-site incidents, while also increasing guard accountability.
Have you been reading up on the latest technology trends in the security industry? If you are a forward-thinking leader in security management, the array of articles about everything from robots to license-plate recognition software to biometrics may leave you bewildered.
Selecting the right security rostering software for your company isn’t always an easy task. But whether a particular piece of software advertises itself as security rostering or security scheduling, it is essential that you don’t settle for subpar software.
Anyone who has worked in the security industry knows that Security Patrol and Alarm Response vehicles are definitely not immune to accidents. As a security business owner or the manager of an in-house security team, you want to prevent accidents from happening. Here’s how different functions your security workforce management platform can support your driver-safety program.
A security guard report app makes allows your company to increase accountability from your guards, as well as enhancing scheduling and communications. With the help of these modern tools, your guards will be better equipped to respond to emergency situations, handle client requests, and submit reports.
You have taken the time to invest in the best training and equipment for your mobile teams. Have you considered setting Key Performance Indicators for your field operations?
Managing a security business, you may think that nothing could make your back office and administrative functions sexy. But what would you say to process automation that leads to happier staff, more satisfied clients, and better returns?
Do you have armed guards at a site in California? Do you own or manage a security company that offers armed guard services in that state? If you do, then you are affected by a new California law for the security industry. Automation clearly makes it easier to be proactive and reduce risk through checks and balances. As a result, you can focus on delivering the best service possible to your clients while enjoying the peace of mind that comes from knowing that your operation is adhering to, or even exceeding, what the law requires.
While security disciplines have their specific concerns and realities, the organization as a whole and the threats from all sides need to be considered to properly manage risk. In fact, when security issues are viewed in silos, the overall security program is only as strong as the weakest silo.
Automating your administrative tasks is now easier than ever. Drive growth and impress your stakeholders with TrackTik's new Back Office Management Suite!
A well-trained security workforce doesn’t just keep an eye out for intruders. In many instances, they play a crucial role in identifying and reporting safety hazards and other incidents. With the help of safety incident reporting software, your security guards have never been better prepared for crucial safety data handling.
From timekeeping to employee accountability, there are many factors that can hinder your ability to provide streamlined service to your clients. However, with the help of a modern, efficient security guard monitoring system, you can ensure improved performance from your guards and a positive outcome for your clients.
With vendors, crowds of people, and a large facility to deal with, event security management can be a major headache. But when you have a strong event security management in place, your team will have everything it needs to ensure that you become a go-to security resource for events in your region.
While some clients of security guard companies have entire teams of personnel on patrol at their facilities, other clients may only desire (or need) one guard per shift. So how do you protect your guard’s safety, as well as your client’s facility? The answer lies in lone worker monitoring software.
By following these 5 reporting techniques, your guards can become more efficient in their reporting as they provide useful, easy-to-read information to your clients.
Of the many challenges you might face running a security company, few are more important than figuring out how to manage security guards. Thanks to automated software, GPS tracking, and other key features, you can more effectively manage your team and deliver superior results to your clients.
The improved accountability provided by today’s security guard scheduling software can yield significant improvements for your company. It will help you keep your clients happy, maintain a positive working relationship with your employees, and set a course for continued growth and success for your security firm.
After 20 years in the industry I still get excited for the annual conference. The reason is simple "For every threat and security challenge that exists—there’s a solution to be discovered". I have shared my take on show resources and ideas as well as some thoughts on the show, security and data.
Considering the thousands upon thousands of front line security personnel generating information there is finally a way to harness that data and to use it efficiently for security decisions. Being asked for metrics? Need to generate data for your SLAs? Are you an executive with a security service company? Do you own a security company?
A conversation between security professionals usually includes a comment along the lines of: Are you going to ASIS? For the short answer to the question “why go?” “For every threat and security challenge that exists—there’s a solution to be discovered at ASIS 2016 (…)” That said, read on for more insight into other non traditional education opportunities.
With modern security officer scheduling software, however, your team can become significantly more efficient, thanks to a streamlined operating system. Here are just a few of the ways that security officer scheduling software can improve your company’s operations.
Security guard duties generally include various types of paperwork and other tasks in addition to standard patrol work-tasks that can lead to delays and miscommunications with your clients. To avoid these problems and improve overall efficiency, more and more security companies are turning to automated software systems that allow for the automation of many of these mundane tasks.
While Security Technology such as CCTV, Access Control, Video Management (VMS) systems have evolved by leaps and bounds, front line security staff have generally been forgotten. This approach has, in part, led to the commoditization of the security guard business and driven the players in the market to differentiate themselves based on price as opposed to quality defined metrics. With the advent of Security Workforce Management Software (SWMS) this is changing – thankfully!
In an emergency situation, attention immediately focuses on response time and accountability because it is not enough to simply respond nor is it enough to simply arrive. Security services must respond as quickly as possible and perform in accordance to expectations. Who would benefit from an optimized business unit.
Trying to keep abreast of trends in the security industry? Two of the most common hashtags, relating to security, are #infosec and #bigdata. Considering the focus on the aforementioned hashtags, I wanted to draw your attention to data and its impact on physical security.
Twenty years versus three weeks: sounds almost like David v. Goliath. How can three weeks ever beat out twenty years? There is at least one way.
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