Security workforce management software has already changed many company’s operations. It’s important to know when business starts to boom, you can outgrow your current solution stack. You need robust, purpose-built technology for the security industry to continue driving development, retain staff, stay compliant, and increase efficiencies to keep pace with your business transformation.
There are important factors to consider when switching software. Here are five things to look for in a security workforce management solution that will grow with your organization:
1. Reliability
When every second counts, a reliable security guard management solution is essential. A system needs consistent uptime so that your team stays in the loop in real-time when incidents need an instant response or critical information in the field needs relaying. Reliable security guard software helps maintain a security team’s operations efficiently without disruptions or downtime.
The accuracy of your reporting is only as strong as the data generated from your software solution. Continuous data uploading is essential to maintaining correct client information and benchmarking metrics of success in your operations. Look for a software provider that offers optimal uptime in a service-level agreement to guarantee reliable, stable connectivity.
2. Transparency for Clients
Building trust with your customers takes time, and sharing operations data from your platform with them can be tremendously helpful. Advanced security guard software automates client communication and provides easy-to-build dashboards and online portals for clients to self-serve for the reports and information they need.
A client portal can be an excellent tool for accountability, proving the value of the services you provide to your customers. Invoicing and billing have become much easier with complete transparency in digital logbooks and automated timekeeping. A platform with advanced analytics fuels in-depth reporting for tracking monthly or annual business drivers and KPIs.
Keep the lines of communication consistent with a platform that pushes out scheduling changes, visitor notifications, post orders, and much more on a digital message board to ensure your security guards and customers are on the same page.
3. API Ecosystem for Seamless Integrations
Your software stack is the workhorse behind the scenes, computing all aspects of your organization. That’s why looking for a solution that can easily plug into your existing business applications is essential. APIs like Paycor, Quickbooks, ADP for payroll, billing, employee record keeping, asset tracking, and more should all be able to seamlessly integrate into your platform. These are critical business functions that, when integrated into your workforce management solution, enable a centralized data management approach across your security operations, reducing the risk of errors and duplicated efforts. Minimize the workload for your IT departments by choosing a cloud-based solution with an open API that allows for greater functionality and truly integrated workflows while limiting the dependence on IT for development.
As your organization grows, consider that your application stack will continue to grow with you. Security technology advances with AI, robotics, and drones will add another layer of complexity to your workforce management platform. Future-proof your operations by selecting software with a robust API ecosystem that will progress with your business and work with new technology to support your growth.
4. An All-in-One Platform
The complexity of security operations requires a platform that can streamline multiple functions. An advanced security guard management system will combine a high-level, multi-site security guard monitoring and productivity tracker, a suite of back-office tools that aid in administrative tasks, and mobile services to have real-time awareness of on-site activity.
With an all-in-one platform, you can use guard touring systems to track locations, checkpoints, and post activities in real time. Simultaneously, administrative staff can utilize the back-office suite to manage scheduling, timekeeping, and payroll. Advanced mobile services unlock optimized patrol tour routes and dynamic dispatching to ensure the closest guards are assigned and meet the client’s service level agreements. Allowing these functions to seamlessly interact within one platform maximizes productivity and streamlines workflows, leading to increased efficiencies.
Security guard companies can take multiple tools and applications found in a typical software stack and consolidate them into a single platform by opting for an all-in-one security management solution provider. After integrating existing business applications through APIs, security guard companies can streamline operations further by eliminating duplicate administrative functions pre-built in advanced security solutions. Uncomplicate the many intertwined spreadsheets and applications of your security company by choosing a solution that can house everything in one place, collect complex data, and turn it into simple business models and workflows.
Having all the data in one place results in more accurate and effective reporting, with access to analytics that span your entire business operations. You can quickly generate reports and analytics to track security guard performance, identify trends, and make data-driven decisions. By analyzing timekeeping data, you can ensure compliance with labor regulations, review invoicing and billing reports, and monitor client satisfaction levels. These capabilities can significantly facilitate effective decision-making, allowing you to continually optimize your operations and provide better client service.
5. End-to-End Support
The right security guard workforce management solution will facilitate a digital transformation journey for your organization that will require end-to-end support. It begins with a simplified implementation process that considers the complex and intricate business practices you already have in place. When switching platforms, a trusted security solution partner will guide you through an initial, tailored system configuration, assist in smooth data migration, and lead comprehensive and customized staff training programs.
These end-to-end support measures ensure you get the most out of your solution and that it’s built specifically for your needs. An even more significant value-add would be dedicated customer support staff working hand in hand with you to develop a custom success program built around your business objectives and how the platform can help you achieve those goals.
A robust, digital workforce management solution is imperative for maintaining operational efficiency, ensuring client trust, and fostering business growth for your security company. TrackTik delivers reliability, transparency, seamless integrations, all-in-one functionality, and end-to-end support. Book a demo today and discover how to take your solution to the next level.
